Automation in telecoms is evolving from isolated, process-specific implementations to hyperautomation—an integrated approach that unifies automation across business and network domains.
As CSPs aim for Level 4 or 5 autonomy in TM Forum’s maturity model, hyperautomation enables seamless orchestration of processes, ensuring efficiency, compliance, and cost reduction.
Unlike traditional automation, hyperautomation leverages AI, RPA, and process orchestration to remove manual intervention across workflows. This is critical for dynamic network services, such as private 5G and network slicing, where automated, real-time provisioning and assurance are required.
The CORTEX platform accelerates this transition with pre-built function blocks, reusable process microservices, and a roadmap to full hyperautomation. By integrating existing automations incrementally, CSPs can evolve their operations without disruption. Rather than replacing automation, hyperautomation builds upon it, enabling telecoms to scale efficiency, meet compliance demands, and reduce human error—ensuring long-term competitive advantage.