The spectrum will be used to improve the operator’s 4G and 5G services
Virgin Media O2 will begin its nationwide shut down of its 3G network in the city of Durham (pictured) in April. It announced its intention to turn the network off in 2023 and will refarm the spectrum to provide better 4G and 5G services. In the last year, Virgin Media O2 has upgraded 4G and 5G masts in the Durham area with more improvements planned in 2025.
The right to shut down 3G networks was agreed by the government and all mobile network operators in 2021.
Most customers will not have to take any action as a result of the 3G network becoming defunct, but there are a few customers who still rely on 3G devices. Virgin Media O2 says it is contacting them directly to explain the service will be discontinued and they need a 4G SIM for their device to function.Â
Customers who are classed as vulnerable have already been offered a 4G-ready device free of charge. Others who who don’t have a 4G handset or SIM will be offered a replacement at a reduced price. Those who don’t upgrade their devices will still be able to make phone calls and text, but not be able to use mobile data.
The company’s 3G network was launched more than 20 years ago and today carries less than 3% of all network data, and that percentage continues to fall.
Virtual network operators’s customers, such as those who use Tesco Mobile and giffgaff, will be affected by the shut down and will be contacted directly by their MVNO.
Jeanie York, Virgin Media O2’s Chief Technology Officer, said, “Switching off 3G will be an important milestone in the evolution of our network, enabling us to focus our attention and investment on faster and more reliable 4G and 5G networks that will deliver improved services for our customers.
“By starting in just one location and by putting careful monitoring in place, we’ll minimise disruption to customers and ensure the success of this essential modernisation programme.
O2 customers can find out more about the 3G switch off on its website. Tesco Mobile customers can find out more here, Sky Mobile customers should visit here for further information, while giffgaff customers can access further support here.