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TM Forum adapts Business Process Framework for smart cities

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Telcom industry association TM Forum has released a Smart City Operations Map which aims to help cities easily integrate new technologies and providers with existing information systems.

Based on the Forumโ€™s Business Process Framework (eTOM), which is described as a โ€œmulti-layered view of the key business processes required to run an efficient, effective and agile digital enterpriseโ€, the new Map outlines smart city operations using a โ€œcommon languageโ€. It provides descriptions and definitions for business processes, sales and marketing, business fulfilment, assurance and billing.

It has also been adapted to fit the unique features of cities by including sections on citizen engagement, communities and a broader range of stakeholders.

The map aims to allow telcos, vendors and other technology partners that have already built networks and solutions using the Business Process Framework to more easily work together and benefit from interoperability with city data.

Ten cities in China

China-based cloud solutions provider Inspur is working with more than 100 cities in China and 10 of those cities, including JIโ€™Nan and Loudi, have already implemented TM Forumโ€™s Smart City Operations Map.

โ€œToday, most smart city projects are still in the initial stage and face issues such as lack of planning, data islands, unclear characteristics, insufficient effectiveness, lack of operations, lack of long-term sustainable mechanisms and so on,โ€ added Chen Dongfeng, executive president, Inspur Group.

โ€œThe Smart City Operations Map is a breakthrough. It not only helps smart cities avoid unnecessary and repetitive business processes but also aims to innovate a new model of city management and service supply chain together with the whole digital ecosystem.โ€

Jiang Zhenhua, chairman, Smart JIโ€™Nan, added, โ€œTM Forumโ€™s Smart City Operating Map has been a significant guide for the operation of Smart JIโ€™Nan city. Based on eTOM, this new map provides a systematic view of smart city operations for JIโ€™Nan managers and various stakeholders.

โ€œIt also helped Smart JIโ€™Nan standardise the operation management system and business processes, integrate digital resources, and build a cooperative ecosystem so that we can provide quality-assured products and services to the public, businesses and government.โ€

Framework

In addition to the Smart City Operations Map, TM Forumโ€™s smart city tools include a Smart City Maturity and Benchmark model and an IoT API component suite for end-to-end IoT device management.

โ€œSmart city initiatives around the world are striving to improve the liveability of cities as urbanisation becomes predominant for over half of the worldโ€™s population,โ€ said Joann Oโ€™Brien, vice president of digital ecosystems, TM Forum. โ€œHowever, the design and development of smart cities are still considered a massive feat and solution architects lack holistic tools to do the job.

โ€œThis new Smart City Operations Map provides a framework to solve challenges for both buyers and sellers to help make smart city initiatives a success.โ€

TM Forum lists the City of Saint-Quentin and Limerick City and County Council among its 850 members.