Mobilethink has announced that the Telenor Group has taken the first step to adopt its fully-hosted and managed cloud-based device management system (DMS) in local markets.
The mobile operator is adopting Mobilethink’s Over-the-Air DMS for its operations in two Scandinavian markets, benefiting approximately 60% of mobile users in Norway and 30% in Denmark.
The Telenor and Mobilethink partnership was initially established in 2004 when Mobilethink was selected to supply a DMS system – and until now the system has been successfully operated by Telenor operations in Oslo. From a business perspective, however, cloud DMS has become a hot topic for a lot of mobile operators as the landscape of mobile devices continues to proliferate and falling ARPU requires scalable and less onerous solutions for device connectivity and customer care in local markets.
Morten Hoye, Telenor’s apps and devices manager, said, “The outsourcing wave that sweeps across Telco operators has also moved the mobile device management area – many operators can release valuable operational resources by shifting to a fully hosted and managed engagement model based on cloud technology. So the decision to replace the legacy system with a cloud DMS service from Mobilethink was not hard to take for Telenor.”
Thomas Yde Frederiksen, Mobilethink’s chief of products and marketing, added, “DMS scalability and convenience is a no-brainer for mobile operators in addressing the specific needs of networks in local markets. By adopting Mobilethink’s OTA DMS, network operators can service huge 50 million plus networks or smaller 500k networks with minimal effort and cost using the same automated device configuration platform entirely managed by Mobilethink.”
Mobilethink’s DMS database covers more than 3,000 devices from 175 mobile brands.