For consumers the plan is to improve digital experience including omnichannel; for business customers to bundle solutions including elements provided by partners
Telenor Danmark has chosen CSG’s cloud-native, software-as-a-service (SaaS) platforms to help monetise interactions with B2C and B2B customers.
Telenor Denmark is Denmark’s second-largest mobile operator with 1.7 million customers. It is to deploy CSG Ascendon’s AWS revenue management platform, based on AWS infrastructure.
The solution for the Danish operator comes integrated with CSG Xponent, a unified platform designed “to bridges the gap between customer insights and action”. According to CSG, it analyses customers’ journeys to uncover hidden patterns, uses real-time data and decisioning to personalise experiences and manage communication across all channels.
Seize new revenues
Telenor Denmark’s plan is to deliver better digital experiences across all touchpoints and to improve omnichannel support for all business segments and “seize new revenue opportunities”.
With the vendor’s configure, price, quote functions, the operator will be able to bundle offers that can include partners’ products to create tailored solutions for business customers quickly.
Lars Thomsen, CEO, Telenor Denmark, said, “At Telenor Denmark, we make it easy for our 1.7 million customers to connect with the people and services that matter most to them. This is how we earned the industry’s highest customer satisfaction in 2023.
“As we look to the future, we must adapt to meet fluctuating demands and continue to offer new, innovative solutions to our customers. CSG has the proven track record, industry depth and cloud expertise we need to embrace end-to-end digitalisation that will further strengthen our ability to deliver excellent customer service and inspire our customers.”