The cloud-based user lifecycle management (ULM) service will run on Amazon Web Services to serve Liberty Global’s pan-European opcos.
Liberty Global has expanded its agreement with Amdocs to provide access on multiple devices to media content and communication services.
The digital identities will be implemented and run via Amazon Web Services (AWS) to all the operator’s services across multiple countries, to provide customers with secure multi-factor authentication.
Amdocs said this will give Liberty Global’s customers smoother journeys, reducing customer support calls and enabling new business opportunities.
It also promises to allow Liberty Global to deliver greater personalisation in a drive to encourage drives consumer loyalty across all channels, monetise content and make it easier to deploy digital services. Aarne Aho, MD Global Delivery, Central IT and Partner Management, Liberty Global, said that, “For [communications service providers] that operate across multiple geographies, identity and user management is a complex domain.
“Liberty Global has been using Amdocs’ user lifecycle management solution on-premise for a number of years, and we are delighted to be extending our capabilities for both enterprise and consumer to the cloud using AWS across Europe.”
Darcy Antonellis, head of Amdocs Media, said that, “Organizations that focus on customer experience outperform the market by a significant margin. By enabling its customers with digital access through the lifecycle of the user across all devices and services, Liberty Global is strongly positioned to grow revenues and provide superior customer experience."