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On allocation, acquisition and innovation

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Three thousand people in a big room, and in several smaller ones, for four weeks — talking about harmonised spectrum allocation? That sounds like a party not to miss, for sure. But horrendous though the thought may be to contemplate, that is what has been occurring this week, and what will continue for the next three weeks, at the World Radiocommunications Conference in Geneva, where the ITU’s members are endeavouring to reach agreement on regulations determining spectrum usage.

Satisfying the demands of competing governments is not easy, but this is an important conference to track outcomes from, as one of the issues up for grabs is the allocation of additional spectrum for mobile broadband services from 2020.

We spoke to both the head of the RadioCommunications Bureau and the GSMA’s spectrum activity, to try and find out exactly what is at stake for the mobile industry over the next three weeks. In short, it seems that it is a done deal that the next big ITU spectrum conference, held in 2015, will decide what spectrum will be allocated to mobile broadband services, but the discussions and negotiations begin now. So when it comes to 2020, and operators are whinging about lack of spectrum (or a glut??) think back to this day, and those 3k people in a room in Geneva, determining our 5G future.

M&A activity continues apace in the industry. GigaOM reported this week, although nobody has been able to verify it, that Ericsson has decided to acquire small cell and WiFi vendor BelAir Networks. That would give Ericsson a public access (read, carrier-controlled) WiFi capability. Although neither company is willing to comment, industry watchers looking to put two and two together and come up with five may note the recent arrival at BelAir of Ronny Haraldsik as CMO. Ronny was at Flarion before it was sold to Qualcomm, and also at Shasta Networks and Bay Networks, both sold to Nortel. Probably means nothing, but worth nothing in a Firday afternoon conspiracy theory sort of a way, perhaps.

There was also a confirmed, but smaller value, acquisition in the OSS/BSS space, with Comptel adding the interesting customer analytics company Xtract. With the major NEPs all rumoured to be lining up CEM launches (and NSN already well down that road), it’s interesting to see that the OSS vendors are still adding CEM smarts to their portfolios. Somewhere in the network/policy/OSS/BSS space there will be clarity around CEM. Comptel’s “event-analysis-action” vision may be lacking the “proactive, predictive” element of some CEM pitches, but it makes sense, especially if integrated with real time charging capability.

Another interesting idea in a different, although related, area came from Stream Communications, which is providing dedicated 3G SIMs to tablet users with the promise of faster service. Details on this from Stream were sketchy, but essentially the company is using its M2M network capability to shuttle iPad and tablet traffic about. Whether this means that its M2M network is underutilised by  actual M2M traffic is another matter. But it is an interesting idea to be able to offer prioritised, speedy service to end users on an individual basis, without entering the end-to-end, QoS-enabled, policy driven, customer centric CEM world as discussed in the paragraph above. Hard to see it scaling massively, though, but still a worthwhile enterprise play.

And finally… a new(ish) approach to SIM activiation
If you bought a SIM, would you want to be able to plug it in to your phone and then have it launch a small app that lets your phone communicate with you? It could ask you what number you would prefer, and perhaps ask you to pay a small amount for that number. Would you like to be able to even choose your tariff at that point?

This is a capability that Evolving Systems can offer to operators. At the moment, when operators push SIMs out into the market, to their own shops, and to kiosks, or stuck free SIMs on the front of magazines etc they need to have already provisioned those SIMs on their network.

That means pre-allocating space in their number ranges, and on their switches, for great bunches of SIMs that may never be activated, and may never therefore make them any money. But Evolving Systems lets operators provision SIMs at the point of activation. What it requires is an applet to be pre-loaded on the SIM, so the SIM manufacturers need to be involved before they deliver the “dynamic” SIMs to the operator. The operator obviously also needs to invest in a chunk of software from Evolving Systems.

Thad Dupper, CEO of Evolving Systems, said to me this week that operators could achieve between three and ten times return on their investment within 18 months to three years, by saving on switch and number range space, and also by generating new revenues by interacting with consumers when they activate the SIMs. By asking for user details, the dynamic SIM approach also drives user registrations –  particularly apposite in markets with high numbers of prepaid users, he added.

You can look up Evolving Systems here.

Keith Dyer
Editor
Mobile Europe

RCS to have 15 million subscribers by 2013 – Infonetics

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Infonetics Research has reiterated its opinion that RCS will achieve only niche status within mobile operators’ service portfolios, forecasting that there will be 15 million Rich Communication Suite (RCS) subscribers by 2013.

The analyst, which has released a report on the market called Rich Communications Suite Services and Subscribers, forecasts there will be 15 million RCS, RCS-e, and “RCS-like” service subscribers by 2013, with the majority in Asia and Western Europe. Mobile operators around the world will take in a cumulative $1.6 billion over the 5 years from 2012 to 2016 from RCS service fees, the analyst said.

According to the report, the RCS space has splintered over the past year into three main camps of telecom operators pursuing rich communications initiatives:

  • Service providers pushing forward with formal RCS services to provide fully interoperable enriched messaging, presence, and enhanced address book capabilities across multiple operators, an initiative supported primarily by North American operators building RCS into their future voice-over-LTE (VoLTE) launches
  • Service providers that have changed course and now support RCS-e, which includes rich calling (such as live video sharing), instant messaging, and file transferring features, but without presence, and is supported by the largest operators in Western Europe
  • Service providers aggressively pushing forward with sole-source RCS-like services to give them a competitive differentiation from other operators in Europe and Asia Pacific

“A year ago we declared that RCS had been relegated to niche status, and our viewpoint has not changed,” noted Diane Myers, directing analyst for VoIP and IMS at Infonetics Research.
“As of January 2012, there are still no commercially available formal RCS or RCS-e services. Spanish operators Orange, Telefónica, and Vodafone have announced plans to launch RCS-e in the first half of 2012, and we expect activity in Germany shortly thereafter. However, we believe it will be too little too late to have a meaningful impact.

“It’s been too long that operators on the fence have wavered over the financial commitment to IMS and inadequate support from handset manufacturers. Many have moved on to other strategic priorities, are working with third party over-the-top providers, and/or are waiting to launch RCS as part of an integrated piece of VoLTE. On the flip side, mobile operators such as China Mobile, SK Telecom, and MegaFon continue to find success with RCS-like services, offering a mix of features and packages that fit their individual markets. These examples show that, though RCS may not be for all operators or all countries at this point, there is a market for it in certain countries.”

Infonetics reported that, in its view, RCS will rise in popularity in North America as operators launch voice-over-LTE (VoLTE) services, with RCS tied to VoLTE as a core part of the service, but operators are not expected to charge directly for RCS capabilities in North America

Other Infonetics viewpoints are:

  • Major handset manufacturers including HTC, Nokia, Samsung, and Sony Ericsson are developing a limited suite of RCS-e compliant handsets.
  • Although Apple has shown no interest or commitment to RCS to date, there is a growing number of third-party vendors offering downloadable RCS clients for the iPhone, as well as for Android devices.
  • The initial target market for RCS is people in their 20s who actively engage in social networking — those who drove Facebook and Twitter and are accustomed to being connected anytime anywhere, followed by always-connected business users and mobile-centric users, particularly with high Internet consumption

 

Comptel buys Xtract for customer analytics smarts

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Swims with integrated network-customer data tide

Finnish OSS company Comptel has added deeper customer analytics capability to its offering with the acquisition of Xtract. Xtract, also Finland based, provides customer analytics software to around 20 customers, including moble operators AVEA, DNA, Megafon and TeliaSonera. Comptel is paying €3.1 million for Xtract, which claimed revenues of €2.4 million in 2011 and has 27 employees.

By adding customer analytics capabilities to its fulfilment, charging and policy management capabilities, Comptel is following the industry trend for deeper integration and correlation between network and customer data.

The goal of such integration is to enable operators to react more quickly to network-based events – either to correct a bad experience, or to make customer offers based on their activity or usage, in as near to real time as possible.

Comptel terms this the “event-analysis-action” vision, in which service providers could manage the customer experience to drive new revenues from their subscriber base. Comptel said that its platform for information extraction and automated service fulfillment is used by 280 customers worldwide. By acquiring Xtract the company it said it would create a “unique offering by combining world class analytics capabilities with its existing assets”.

“This acquisition will help telecom operators provide value to their customers and operations by driving real-time business decisions”, said Juhani Hintikka, President and CEO of Comptel (pictured).

The transaction is estimated to close in mid-February 2012.

M2M provider offering dedicated “speedy boarding” service to tablet users

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UK M2M service provider Stream Communications is launching a product that promises iPad and tablet owners faster browsing and download speeds. The company’s FreeFlow product offers users a dedicated 3G SIM that will piggyback on Stream’s managed M2M network, delivering optimised access to the end user.

Stream said that it had augmented its existing mobile infrastructure, originally developed for machine to machine communications, to meet the specific needs of iPad and Android tablet users. The company said that anyone in the UK with an iPad or tablet PC running a freeflow 3G SIM will be able to experience a vastly improved experience, both in terms of reliability and download speed.

Stream said that FreeFlow download times could be up to 50% faster than a standard 3G connection.

Nigel Chadwick, founding Director of Stream Communications, told Mobile Europe, “Stream has over the past couple of years designed and implemented an infrastructure that is built to provide a very high quality of data transit across its network backbone.

“Many different elements when combined, and properly managed, allow us provide a truly end to end optimised service. For the past decade, Stream has focused exclusively on providing robust, efficient and resilient data connections for M2M and this is now being applied to services for iPad and Smart Tablet users of 3G.”

Why WRC12 could be the most important conference for mobile industry this year

Conference will set terms for future allocation of spectrum for mobile broadband services

The mobile world is waiting, preparing and girding itself for the annual glitz and grind of Mobile World Congress next month. But there is an event going on right now that has the potential to decide issues as significant for the future of the global mobile industry as anything discussed at MWC.

This is an event that is held only every three or four years, has no awards, celebrity parties, product launches or other shindigs. But it does have 3,000 top level regulators, legislators, technical advisors, lobbyists, liaison officers and other Governmental and quasi-Governmental officers from across the world. And it goes on for four weeks, from 23 January to 17 February.

 

The event is the World Radiocommunications Conference, known this year as WRC12, an ITU-run event held to discuss the future of radio spectrum allocation, and to place into binding international treaties regulations for the use of that spectrum.

Discussions at WRC work in two ways. First, the conference will seek international agreement on 35 agenda items that have formed the basis for four years’ deliberations and working group recommendations since the last WRC, held in 2007, determined the agenda for 2012. In this sense, according to Francois Rancy, Director of the ITU’s Radiocommunication Bureau, the WRC is just the “tip of the iceberg” of four years’ of work.

WRC will also look forward to its next meeting, in 2015, and place items on the agenda for 2015 that will set the direction of the next three year’s of working groups, SIGs and the like. WRC is a culmination, then, of ongoing work, negotiations and horse-trading. It also sets the ground rules and terms of reference for the next bout of discussions. “Every comma,” Rancy said, “matters.”

So what does WRC actually decide – and specifically what impact will those decisions have on the mobile industry?

In short, the WRC decides on global, harmonised radio spectrum allocations: from TV, to aviation use, to satellite and mobile broadband services. It binds those regulations into international law that all countries must agree to. This is vital because, as Rancy said to Mobile Europe, “Radio waves ignore borders.”

NEW SPECTRUM ALLOCATIONS FOR MOBILE
The mobile operators are represented, in part, at the WRC by their industry body, the GSMA. Roberto Ercole, Senior Director, Spectrum at the GSMA, told Mobile Europe that the GSMA’s principal aim this time around is to have an agenda item adopted for WRC2015 that will allocate additional frequency for mobile broadband services, thereby laying out which frequencies will be available from 2020 and beyond.

The mobile industry is concerned that although WRC2007 laid out frequency bands for mobile services in digital dividend spectrum at 800MHz, and also at 2.5GHz, that will not be enough to support the remarkable growth in mobile data services the industry has seen since 2007. The ITU’s prediction of mobile service demand was made in 2005, two years before the launch of the iPhone.

A piece from industry analyst Analysys Mason, written for the ITU’s own newsletter, argues that:
“Worldwide, it has been estimated that mobile traffic volumes in 2010 were seven times higher than those previously forecast in 2005, in preparation for WRC‑07, in ITU–R Report M.2072, World mobile telecoms market forecast. Both the volume and composition of mobile traffic have evolved considerably compared to industry expectations when ITU prepared M.2072.”

Ercole made the same point in a piece he wrote for the ITU, outlining the GSMA’s case and need for the 2015 agenda item. The UMTS Forum has also leant its shoulder to the wheel, publishing a White Paper titled ‘Spectrum for future development of IMT-2000 and IMT-Advanced’. The UMTS Forum urges the ITU to examine spectrum requirements for IMT, prior to timely identification of further bands. Specifically, it recommendeds that:

•    The World Radiocommunication Conference 2012 (WRC-12) should adopt an Agenda Item for the WRC-15, allowing the identification of additional IMT spectrum;
•    The ITU Radiocommunication Sector (ITU-R) should conduct during the next study period (between WRC-12 and WRC-15) thorough studies on future IMT spectrum requirements;
•    The ITU should urge countries to coordinate their actions in order to harmonise IMT spectrum both before and during the WRC-15.

“Currently, there just isn’t enough spectrum to support the projected growth of mobile data”, states UMTS Forum Chairman Jean-Pierre Bienaimé. “The continuing growth of mobile broadband clearly relies on the identification of additional IMT spectrum”.

There is a perceived need, then, for an agenda item that will bring together a working group to assess bandwidth and spectrum demand, identify likely candidate frequency bands, recognise any problems in harmonising on those spectrum bands, identify any likely conflicts and so on.

Rancy pointed out that 800Mhz spectrum, identified at WRC2000, is only just coming online. 2.5GHz spectrum, allocated for mobile services at WRC2007, is still, mostly, completely unused. So the WRC moves a long way ahead, up to 5-10 years, of actual market implementation. That makes the correct identification of spectrum even more important – given that the industry needs certainty to bring economies of scale to the chips, devices and equipment that will operate in those bands.

“As much as possible having the same bands across the world, or regionally, boosts ecosystems, so driving the cost of devices down by having a bg enough market to encourage innovation and offer the products people want. That’s why this is important,” Ercole said.

Whatever frequencies WRC15 eventually decides, there seems little doubt that there will be an agenda item in place to decide on additional spectrum. With six regional bodies approving the item, its place looks secure.

Rancy added, “Clearly there is a need for more spectrum and this is why we all expect the agenda for the next conference will include new allocations which in turn will be used by 2020.” So discussions over the next three weeks will focus on the terms of that agenda item, the make-up of the working group, and the scope of the working group’s recommendations.

The GSMA’s Ercole did not want to be drawn on what likely the likely additional frequency bands would be. Analysys Mason’s analysts, however, identified the potential for a second digital dividend, at lower frequenciesthan 790MHz  — but said that any such proposal would be controversial as it would impinge on plans for digital terrestrial TV use at those frequencies. In many cases TV signals have just been moved to those lower bands to free up 800MHz.

The “protection” of TV services is already a current concern of some governments at the WRC, according to Rancy, so further inroads into TV spectrum in favour of mobile services could be even more unwelcome.

AVIATION INTERFERENCE at 800MHz
There is one other live item of interest to mobile operators that does look set to be decided at WRC12, and that is the issue of dealing with interference between proposed mobile services at 800MHz and the current use of that band in many Eastern European countries for aviation communications.

Ercole said that Russia’s competing use of the digital dividend spectrum initially led to it demanding a 400km exclusion zone. That would have meant that in countries such as Poland and Finland, mobile use of those UHF frequencies would have been virtually impossible. But a solution seems to be in sight. For instance, Ercole said that Russia’s demands have come down to a 30km zone, which would help considerably.

Rancy said that there have been four years of talks to resolve these issues – and that he is hopeful that as a result there could be a “series of bilateral agreements that ensure the relocation of these systems into lower parts of the UHF band below 790MHz.” In other words, in some cases countries will agree to shift their aviation communications to lower channels, freeing up the 800MHz range for mobile services. The benefit of this approach, Rancy said, is that it would enable countries like Russia to use the 800MHz spectrum for mobile broadband as well.

“No country wishes to be out of step with what has been harmonised worldwide for broadband,” he added.

Rome metro to have mobile coverage by end of 2012

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Rome’s metro network will be equipped with 2G and 3G mobile coverage by the end of 2012, according to wireless coverage company CommScope.

CommScope said it has been chosen by Italian operators Telecom Italia, Vodafone, WIND and H3G to provide and install a multi-operator, multi-band cellular solution throughout the Rome Metro that will extend coverage to passengers and staff throughout the system’s stations and passenger trains. The project will enable 2G and 3G voice and data services for customers of Telecom Italia, Vodafone, WIND and H3G utilizing the GSM900, GSM1800 and UMTS frequencies utilized by the operators. The three-phase project is expected to be completed in late 2012.

The CommScope solution will include its ION-M optical distributed antenna system (DAS) and HELIAX transmission lines. 

“CommScope has an extensive history of providing wireless coverage and capacity solutions for metropolitan railways worldwide, including several in Italy,” said Samuel Buttarelli, sales director, Wireless Innovations, CommScope. “We are pleased to support the Italian mobile operators with the technology and expertise to enable them to deploy much-needed wireless coverage for their customers on the Rome Metro.”

Wireless operators are faced with many challenges in providing service along railways, including tunnels and stations that block or restrict signals, high speed trains that complicate cellular hand-offs, and smartphone users who expect constant access to data services while onboard. Such demands typically require dedicated coverage and capacity solutions to ensure access for commuters and sufficient network capacity for operators.

“Multi-operator, multi-frequency band, and multi-technology standard are common scenarios when working on train projects such as these,” Buttarelli said. “Despite the complexities of providing wireless coverage in moving trains, narrow tunnels and enclosed stations, CommScope expects to quickly implement a successful solution with minimal impact on the existing infrastructure—resulting in greater passenger satisfaction and more loyalty to our operator customers.”

CommScope previously completed a similar project that brought reliable wireless coverage to the metro system in Turin, and furnished equipment for wireless coverage in the Milan metro.

ION is a fiber-based coverage and capacity solution for indoor and outdoor applications, available in multiple power levels with a multi-band, multi-operator platform. CommScope’s off-air repeaters include pico and micro class RF enhancers and macro class digital nodes.

Amdocs gives operators tools to support enterprise customers

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Amdocs has announced two products aimed at enabling service providers to support their business customers better – to increase customer satisfaction and reduce churn. The two solutions – Amdocs Enterprise Customer Management and Enterprise Service Fulfillment – complement Amdocs’ existing enterprise charging and billing offering to address the requirements of enterprise customers.

Amdocs Enterprise Customer Management solution allows enterprise customers to self-manage their accounts. Amdocs said that the benefits for service providers are that self-management could reduce average call handling time; increase first-call resolution; cut support costs and field service visits; and provide real-time SLA monitoring and alert notification to reduce penalties and improve customer satisfaction.

Amdocs said that its Enterprise Service Fulfillment solution integrates the ordering and fulfillment processes by utilising the Amdocs enterprise product catalogue to reduce time to market and delivery lead times for complex enterprise services (e.g. multi-site VPN); automates service fulfillment including the ability to amend orders ‘in-flight’ without interrupting the process; significantly reduces the failure rates common to complex orders; and introduces Amdocs Universal Activator to converge, automate and vastly simplify network configuration across all lines of businesses and media types.

Both solutions support complex business customer hierarchies and vertical industry offerings, offer scalability for high numbers of users and process volumes, and enable service providers to meet stringent service level agreements (SLAs). The new enterprise solutions are part of Amdocs’ CES portfolio, and are designed for convergence to support both enterprise and residential customers on a single, integrated system.

“With consumer revenues flattening, service providers are focusing on the enterprise segment to accelerate their business and financial growth,” said Dan Colquhoun, Senior Vice President of Customer Research, Frost & Sullivan. “Success will require the deployment of new solutions like those introduced by Amdocs in order to fulfill complex services and differentiate customer service as observed in a recent survey which identified key gaps between business customers’ expectations and the services they receive.”

The survey, conducted by Frost & Sullivan, highlighted:

  • 30 percent of enterprise customers reported that order fallout occurred “fairly often”, “very often” or “always”.
  • Less than half (45 percent) of service providers have automated systems to keep track of their contractual commitments regarding order fallout.
  • Dissatisfaction with customer service (59 percent) and technical support (57 percent), the inability to meet contract and SLA terms (57 percent) and recurring order process problems (52 percent), were cited as the major reasons for enterprise customer churn.

“To develop profitable, long-term relationships with enterprise customers, service providers must differentiate their customer experience and provide a service that is tailored to business customers’ needs,” said Rebecca Prudhomme, Amdocs vice president for product and solutions marketing.

“The new Amdocs enterprise solutions enable service providers to efficiently deliver a wider range of offerings to their enterprise customers with greater service quality and the ability to create tailored, vertical market offerings to targeted segments such as finance, education and healthcare customers.”

The survey results are based on qualitative surveys of director-level and above executives at 22 Tier-1 and Tier-2 service providers and 100 enterprise businesses across North America, Europe, Central and Latin America. The interviews were conducted from September to October 2011.

RIM’s new CEO – does he have the vision?

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One corporate video and one short press call is all we have available to judge new RIM CEO Thorsten Heins’ intentions. He made it clear in both that he is completely behind the development of the new BlackBerry 10 platform, and its supporting QNX OS, as the future of Blackberry and RIM. He is wedded to the idea of RIM as an integrated device – service – network company, and took care to reject the perception that RIM was a hardware only business.

Principally, he has called for better “execution” on product delivery – to time and to cost. Mainly, he would like to make sure the company stops tinkering with its development of products “in-running”, and focus on just defining and then delivering the product. He would also like to improve the way Blackberry communicates with its consumer segment (he described the enterprise segment as a “fortress” owned by RIM). He’s recruiting now for a CMO to change RIM’s marcomms policy, and to take advantage of its presence with its 75 million users and millions of BBM customers.

 

It’s not all about external comms, however. In a clear nod to the sort of internal discord that saw a host of open letters posted from disgruntled employees, he said he wanted employees to feel a part of the decision making process, and to be able to make suggestions and take their own risks.

There was no mention at all of RIM’s channel, principally its operator partners, who will be crucial to the development of the company’s device range over the next year or so. He called Apple, “the other fruit company”, which passes for high humour amongst CEOs of companies that turn over $20 billion.

So here are the quotes from today: Heins on RIM, and Heins on Heins. If you wanted to summarise, it could perhaps be, “just do it…better”.

On RIM’s culture:

Yes we have to get better at execution but we’ve learned a lot. We must never lose the innovation spirit but once we say a product is defined we have to move more decisively into execution mode. Sometimes we innovate too much while we are building a product.

On the enterprise market:

Enterprise is a very strong fortress that we own. We want to keep owning this.

On employee culture:

Employees need to see they participate, have input that is understood and is made into product or services, and that they contribute not just by doing, but by discussing, being innovative and giving us ideas that we need to transfer into our product.

On new platforms:
BlackBerry 10: We must make this the “blow the socks off experience” for all our customers. We are rebuilding a whole new platform for RIM for the next decade. This is unheard of that any company has done this within 18 months.

On RIM strategy
:
We are an integrated solution company. We not just a service company, we run a network, we run services and devices and this is a very unique position in the wireless landscape. 75 million people are using our Blackberry services every day, and 65 million customer are using BBM. When you transform from 294 million to just under 20 billion in revenues,you hit a few bumps in the road here and there. We are stronger today because of what we have been going through.

Mike and Jim purchased QNX to set up the transformation of the Blackberry platform in the next decade. We see that this was the right path to go. QNX is a proven OS and the beauty is it is a multi-kernel, milti-threaded OS that allows true multi-tasking, you can have many apps open at the same time and really run them in real time in parallel. With BlackBerry 10, we can really go vertical, we can select based on BB10 and QNX into what vertical industries we want to go. Playbook is not a tablet only, it is the first iteration of a mobile computing platform.

We will also bring in new talent as required, we are in process of recruiting a new CMO to work with the products and sales teams to deliver the most compelling products and services. We need to be more consumer orientated, because that’s where a lot of the growth coming from. We need to engage more with the consumer base – with all these 75 million customers out there and take them with us on exploring Blackberry for the future.

I know what it means to be in a device only business. It is a cut-throat business. We are strong because we have an integrated solution: network, services, enterprise servers fantastic devices and an ecosystem that we are building. I will not in any way split this up into separate businesses. My chief focus is to strengthen RIM’s business based on that integrated approach – there are not many companies that have this. One is the other fruit company and the other is us, and I want to leverage this.

We are still a growing company, although there are a few challenges out there. We will bring Paybook 2.0 on time to market, then we will talk about BlackBerry 10, a fantastic new platform and product and that will lead us to a new future. For the time being we need to get on with it.

On himself:
I’m an outdoors kind of a guy who loves tech.

I’m really good at inspiring teams, nurturing them, but am also very performance driven. When we decide on getting something done, I want it done on time to quality and cost.

Telefónica invests in cloud services provider Joyent

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Telefónica has signed a strategic partnership with Joyent, a provider of cloud services and technologies. The partnership sees Telefónica making a strategic equity investment in Joyent that, in turn, gives it access to the Joyent technologies and software for the deployment of cloud services.

Telefónica said that cloud-based services are a key focus area for its Digital unit. It sees Joyent’s technology expertise as helping it to enhance its product offering particularly for SMEs and SoHo customers. Joyent has over 12,000 public cloud customers in the US.

 

“This investment is further proof of our ambition in the area of cloud services and our strategy of working with the most innovative start-ups,” said Matthew Key, Chairman & CEO, Telefónica Digital. “Joyent’s technology fits perfectly with our in-house developed technologies and our cloud services model and enables us to provide more competitive offerings to a broader range of customer segments.”

“This strategic partnership and funding will enable us to expand our product offering to more regions and to evolve our products, taking advantage of the service provider vision brought by Telefonica” said David Young, founder and CEO of Joyent.

This is the second investment made by Telefónica Ventures (a division of Telefonica Digital) since Telefónica Digital was created in September 2011 to lead Telefónica’s growth strategy in the digital world. The first investment, made in November 2011, saw Telefónica make a strategic equity investment in WiFi home networking specialist Quantenna.

HP notches up HSS win with 3 Austria

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3 Austria has deployed the HP Home Subscriber Server (HSS) part of its LTE network. 3 Austria is already a customer of HP’s subscriber management systems, using its Home Location Register (HLR) and HP Profile Manager/User Data Repository.

“The new LTE network will provide our customers with the best possible mobile experience, and HP played a key role in the successful integration with our LTE network equipment provider,” said Jan Trionow, chief executive officer, Hutchison 3G Austria. “HP is a trusted partner that has worked closely with us for years, providing a wide range of solutions from core network to BSS and infrastructure.”
As part of the LTE project, HP provided H3G Austria with additional solutions that can increase efficiency and enhance the customer experience:

Intelligent network services on the same service platform, including  real-time call control, text message welcome and roaming cost optimization.

  • HP AAA (authentication, authorization and accounting) to streamline service provisioning.
  • HP Internet Usage Manager for improved session management.
  • HP BSS (business support systems) for better fraud management and revenue assurance.
  • HP Integration services for inter-carrier billing, mediation and order management.

“H3G Austria is able to transition from 3G to LTE smoothly and cost-effectively with the HP HSS,” said David Sliter, vice president and general manager, Communications and Media Solutions, HP. “Working closely with H3G, HP deployed a disaster-tolerant, consolidated subscriber data management platform that uses existing hardware, software and integrations to reduce cost and speed time to market.”

Using HP NonStop server technology, the HP HSS is colocated with the HP HLR, so subscriber data is managed as a single logical record. This accelerates provisioning, reduces the ongoing cost of change and evolution, and provides a better customer experience on the LTE network.

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