Operator says it identified AI and ML operational use cases that will reduce Network Operation Centres’ alarms by 70%
Orange announced it is adding the Augtera Network AI platform to its Network Operation Centre (NOC) tools to apply AI and ML to daily network operations. Augtera specialises in AI and ML-powered network operations platforms,
They expect this move to reduce the number of alarms in the NOC have to addressed by 70% daily due to Augtera’s auto-correlation based on its knowledge of network topology.
Augtera’s Anomaly Detection should also help avoid network failures as it can predict incidents so they can be addressed before impacting customers.Â
Completed by end 2024
This integration in Orange Global Network will start this month and completed by the end of this year. Orange Global Networks a worldwide IP network service that serves wholesale and B2B customers. It comprises thousands of IP routers in 800 Points of Presence across 100 countries.
Incorporating the Augtera tech into the networks follows a two-year production trial of Augtera in multiple Orange networks including the French backbone, Orange Global Network and SD-WAN Network.
The trial involved thousands of backbone and provider edge routers and thousands of pieces of customer-premises equipment for SD-WAN. It evaluated Augtera Network AI technical capabilities along with quantifying the business value of AI and ML in multiple use cases.
70% reduction
The 70% reduction in alarms by Augtera would allow Orange’s operations staff to focus on “true incidents and improve their proactivity, identifying network incidents before they are noticed by its customers, for improved customer experience,” according to the press statement.
Augtera is directly integrated with Orange International Networks in Orange Private Cloud to capture network topology and various network related data. The Augtera Network AI platform on-premises builds ML models using data from Orange via unsupervised and online learning.
The models include for anomaly detection on metrics, logs and models for auto-correlation built using auto-discovered network topology.Â
Tech cap and business outcomes
Jean-Louis Le Roux, Executive Vice President International Networks at Orange, commented, “Over the past two years we have been evaluating Augtera AI in various production environments to assess both the technical capabilities and business outcomes. Through a systematic evaluation of multiple use cases, we have identified two initial ones that produced excellent results during the trial.
“We are pleased to be moving forward to integrate Augtera with our existing NOC tools to bring transformative efficiency and predictability to our operations. This aligns with our ongoing commitment to pioneering the adoption of AI/ML and innovating to provide the best-in-class experience to our customers.”
Rahul Aggarwal, Founder & CEO at Augtera Networks, said, “Orange has been a visionary in the adoption of AI/ML for network operations and was among the pioneers to trial Augtera.
“We are delighted to integrate our Network AI platform as part of Orange’s NOC tools following the excellent results from the production trial. This not only underscores the industry-leading AI algorithms, scale, and maturity of our platform but also highlights AI’s capability to deliver transformative business results for network operators.”