Network optimisation vendor Arieso has said that customer O2 has been using its software to plan and monitor its network around busy Olympic and central London venues.
O2 has bolstered its existing network and rolled out new infrastructure around the specific locations that are encountering the highest levels of voice and data traffic.
Using Arieso's ariesoGEO, O2 is monitoring the network beyond traditional cell-based analysis. The solution uses a polygon mapping approach to give the operator a view of the network down to specific building and device resolution, providing O2 with a granular analysis of hotspots and bottlenecks, and an ability to identify dropped and blocked call locations and causes. This understanding of exactly which areas and what devices are putting the most pressure on the network is helping O2 prioritise its network resources, and making immediate adjustments to optimise performance.
Prior to the Games, O2 identified the core network areas where ariesoGEO can be used to analyse network performance. These include the areas around major event arenas, accommodation and transport hubs. ariesoGEO is providing O2 with a near real-time analysis of customers experience throughout London to ensure consistency of service across the capital.
The solution provided by Arieso enables O2 to focus resources on key activities, including:
• VIP subscriber troubleshooting
• Corporate client troubleshooting
• Device-based performance analysis
• Roaming performance analysis
“This Summer, we have a fantastic opportunity to demonstrate the superb service levels that our customers have grown to expect, unhindered by the volume of users on the network,” said Richard Owens, O2’s Regional Manager Mobile Access London. “Key to providing this level of service during the event will be the speed and agility with which we will be able to react to changing demands on the network. ariesoGEO enables us to monitor the network in near real-time, where possible react immediately, and then ensure an improved service across the remainder of the event.”
“It’s great to be working with O2 to ensure that it meets what is both a challenge and a high profile opportunity,” said Shirin Dehghan, CEO, Arieso. “From our experience in supporting mobile operators during busy times, such as the Lions tour of South Africa in 2009, the FIFA World Cup in 2010, and the US SuperBowl and World Series in 2011, we are excited to once again demonstrate the value of ariesoGEO at times of significantly increased network pressures.”