Users can Zoom to better conclusions too
Juniper Networks is using ChatGPT to run a user experience matchmaking service between a mobile operator’s subscribers and its libraries dispersed across the telco cloud. The comms equipment maker said its telco clients could easily get access to public-facing cyber-encyclopaedias with Large Language Models (LLM). It achieved this link up by integrating ChatGPT with Marvis, a virtual network assistant (VNA) using the Mist AI system to process answers. ChatGPT also makes Marvis integrate with Zoom to troubleshoot the set up and hopefully cut the cost of setting up these often complicated and overly time consuming online meetings. These AI additions complement a new Wi-Fi 6E access point.
Artificially intelligent operations (AIOPs) are the best tool for cutting a telco’s costs and you can free the busy engineers to do more valuable work elsewhere, according to Bob Friday, Chief AI Officer at Juniper Networks. “AI is the next step in automating tasks that typically require a human IT domain expert, improving how IT teams operate the network with AI-driven tools like Marvis and its conversational interface,” said Friday. ChatGPT Juniper has widened the ‘conversational interface’ (CI) capabilities of Marvis to create near-human interactions over documentation and support so that, for example, Marvis use an LLM API to respond to user queries for technical documentation and other publicly available historical knowledge base information.
Customers can ask Marvis “What do the Access Point LED lights mean?” or “List steps to configure Juniper campus fabric” and receive an accurate and direct response in the typical ChatGPT style in addition to a list of relevant documents. By digesting the telemetry and user state information from routers, switches, firewalls and Access Points and rationalising it with third party user-experience data from the Zoom cloud, Juniper’s AIOps is giving telcos the option of improving Zoom meetings, presumably by automating all the horrific logging in problems. (A fuller technical explanation will follow from Juniper)
As a new and increasingly popular wireless standard Wi-Fi 6E will add to the existing 2.4 GHz and 5 GHz bands to boost network capacity by making a larger amount of RF spectrum available in the 6 GHz range. To take full advantage of Wi-Fi 6E, Juniper is announcing a new AP24 Access Point. This 2.4 GHz/5 GHz/6 GHz tri-band capable device (dual band concurrent) supports up to 3.6Gbps throughput.