Mycom, a global provider of OSS service assurance software solutions and ICT professional services, and Iptego, a SIP mediation and correlation company, today announced the launch of a set of customer experience management (CEM) solutions for SIP-based services assurance across next generation networks (NGN), IMS and Pre-IMS.
Iptego’s SIP mediation platform, Palladion, will be integrated into Mycom’s NIMS-PrOptima service assurance platform allowing the creation of solutions that support real-time monitoring, troubleshooting and optimization solutions for any SIP-based service, beginning with quality of service (QoS) assurance for VoIP services.
The Mycom VoIP service assurance solution gives providers the ability to manage and report on business-critical SLAs and subscribers’ usage more easily while improving the efficiency of the problem resolution process. The solution provides the ability for real time monitoring of voice quality, end-to-end call transactions for each customer session, detection and anticipation of service quality degradations, and instantaneous drill down to the problem’s root cause.
The first solution will be Mycom’s end-to-end VoIP Customer Assurance solution with further solutions designed for IMS, NGN and LTE network architectures for services such as IPTV, Gaming and Chat.
Mycom’s Mounir Ladki, General Manager, Product Business Unit said, “In today’s challenging environment, Mycom is helping service providers achieve three objectives: reduce costs through efficient and automated business processes; improve customer loyalty by optimizing customer experience; and monetize bandwidth through quality of service differentiation. The collaboration with Iptego addresses this triple objective as migration towards NGN and IMS architectures accelerates. The new solution will enable our customers to accelerate and optimize the rollout of VoIP services at minimal cost, and we look forward to future solutions for other multi-media services.”
Iptego’s CEO Alex Hoffmann added: “With SIP being the primary control technology for IP-based networks and applications, such as IMS or LTE, it is essential for operators to have SIP and session OSS visibility. PALLADION is designed for complex NGN environments and its distributed architecture helps future-proof operators’ investment in the NIMS-PrOptima-based OSS solution in three ways: it scales easily to accommodate large subscriber numbers; it is compatible with advanced services such as video, presence and gaming; and it supports cloud environments. The collaboration with IPTEGO allows for true end-to-end and top-down monitoring, combining high-level overview, long-term trend analysis and real-time root cause analysis in one solution.”