Tektronix Communications, a global specialist in Network Intelligence and communications test solutions, today announced a geolocation monitoring application as part of its OptiMon suite. With this addition, Tektronix Communications provides operators with deep-dive analysis that correlates all related radio and subscriber-level information into a single geo-located view in just a few mouse-clicks.
With ongoing pressures to maintain Customer Satisfaction (CSAT), operators must avoid the guesswork involved in isolating issues in order to reduce their mean time to repair (MTTR). As a result, a more accurate understanding of the radio network’s performance allows operators to react more quickly and eliminate any lengthy trial and error troubleshooting procedures. For example, having the accuracy to delineate between indoor or outdoor signal qualities can be the difference between proactively solving an issue BEFORE the subscriber is impacted vs. receiving a subscriber complaint that can lead to customer churn.
“There are many reasons for subscribers to experience poor service quality,” said Richard Kenedi, Vice President, Test & Optimization, Tektronix Communications. “But with accurate data, issues can be quickly resolved. This innovative geolocation solution accurately pinpoints poor user experience with high geographical resolution through the patented technology from Groundhog Technologies. This not only gives operators quicker resolution time, but will contribute to improving subscriber satisfaction.”
Developed by Groundhog Technologies, the geolocation application incorporates Google Earth 3D visualization, which enhances operators’ analytical capability on the geographical map. Integrated with OptiMon analysis capability, this combined, innovative application provides operators with the detailed information of dropped calls as well as the location and cell site in which the call was dropped.
A solution built for Network Performance & Optimization teams, the OptiMon solution’s rich set of parameters are essential in all critical service stages from network roll out to network upgrades. This includes future-proofing LTE centralized optimization SON use cases.
Other application examples and features include:
a.. Drop Call Visualization: Provides visualization of drop call severity on map and filtering by selecting the required regions to be displayed for analysis.
b.. Cell Statistics: Allows engineers to determine quality of the network based on actual traffic and drop call rates.
c.. Cause of Drop Call: Helps engineers identify root cause of network issues for troubleshooting.
d.. Cell Level Drop Call Analysis: Facilitates classification of cell coverage quality by analyzing drop call types and prioritizing sites for optimization.
“Tektronix Communications and Groundhog Technologies have combined strength with revolutionary technology for solving radio access network challenges,” said David Chiou, CEO, Groundhog Technologies. “With this collaboration, we developed a solution that provides over 90 percent accuracy for indoor coverage analysis – the highest available – for immediate deployment, which will exceed operator’s demands for network test and optimization and ultimately assure a reduction in subscriber churn.”