Their joint offers will be available to both companies’ customers and based on Proximus’ digital identity and Communications Platform-as-a-Service solutions
Belgium’s Proximus and Infosys have entered into a strategic collaboration to jointly develop new services based on products from Proximus’ international affiliates. They include Route Mobile’s Communications Platform as a Service (CPaaS) and Telesign’s Digital Identity (DI) solutions.
The plan is to improve omnichannel customer engagement by combining the products with Infosys’ digital services, including AI-driven digital assistants. Digital security will be strengthened through DI and fraud protection. The solutions will be offered to both companies’ customer bases and Infosys prides itself on its global reach.
“This partnership with Infosys will make it easier for enterprises to integrate our digital identity portfolio into their fraud prevention and engagement platforms to deliver the highest levels of trust to their end users,” Christophe Van de Weyer. CEO at Telesign, explained. “It supports Proximus Group’s ambition to become a worldwide leader in digital communications by enabling trustworthy engagements globally.”
Global reach
Antonietta Mastroianni, Digital and IT Lead at Proximus Group (pictured), said, “By leveraging Infosys’ global reach and our expertise in CPaaS and DI Solutions, the collaboration will drive innovation and deliver superior customer experiences for our joint customers. We are confident that our mutual deep expertise and proven track record will be instrumental in this two-way partnership.
Rajdip Gupta, CEO of Route Mobile, stressed how the partnership “proves that Proximus Group is on track to realize its international growth ambition and is unlocking significant synergies through collaboration of its international affiliates BICS, Telesign and Route Mobile.”