Partner content: The path to hyperautomation does not have to be complex. Each automation is one step at a time with the We Are CORTEX platform for a seamless, cost-efficient evolution
There is no doubt that automation is already transforming telecoms business processes and efficiencies. And then, when integrated with Artificial Intelligence, the combination will be a powerful tool. But many thought-leading companies are also starting to embrace hyperautomation.
The foundation for hyperautomation
Automation is already a key pillar for telcos, MNOs, and CSPs as it lays the foundation for offering advanced, differentiated services in an increasingly competitive, multi-vendor 5G environment.
The cloud-native, virtualised, software-defined nature of 5G networks – not to mention dynamic and scalable network slicing – means that automation is becoming the only option.
As of now, many operators are deploying automation incrementally. Use case by Use case, Task-by-task. Process-by-process. This approach offered many benefitsbut it has lead to islands of automation. Conversely, other Operators are doing it differently, and in our opinion, doing it better; they have begun to embrace Hyperautomation.
Hyperautomation takes automation to the next level and can transform entire cross-domain business processes. Most definitions of hyperautomation include the increasing use of Artificial Intelligence (AI), Machine Learning, and Robot Process Automation. But at its simplest level, Hyperautomation is about automating whatever is possible to automate in an integrated manner.
According to Gartner, it’s “a business-driven, disciplined approach that organizations use to rapidly identify, vet and automate as many business and IT processes as possible.”[1]
Optimising cross-domain business processes
Hyperautomation means that rather than automating individual tasks, entire processes – for example, customer service, supply chain management, ordering, financing, and so on – can be streamlined and optimised… all without the need for human intervention. It enables your business and employees to focus on high-value processes that drive innovation and agility.
That’s why the hyperautomation market is estimated to grow from $15.51 billion in 2025 to $38.28 billion by 2030 – a CAGR of 19.8% during the forecast period (2025-2030)[2].
The benefits of hyperautomation include:
- Increased efficiency by automating repetitive and manual tasks that are prone to human error – nearly 9 in 10 employees trust automation solutions to deliver error-free results[3]
- Improved employee satisfaction – 89% of employees feel more satisfied with their daily tasks when repetitive tasks are automated and 84% prefer their company as a result[4]
- Optimised customer experience – two-thirds of business leaders reported improvements in quality control, customer satisfaction, employee experience, and reduced operating costs due to automation[5]
- Streamlined, more efficient processes leading to cost reduction
- Enhanced data-driven decision making and analytics
- Improved compliance
- Faster processing
- Improved scalability
There’s no doubt that automation, increasingly combined with AI, is here to stay, but hyperautomation takes it to the next level, automating entire cross-domain business processes.
In doing so it boosts the efficiency and productivity of the entire business and its employees, while reducing costs and eliminating human error. Automation is not an option, it’s a necessity. But Hyperautomation brings a whole new level to business efficiency.
Incremental hyperautomation with We Are CORTEX
The We Are CORTEX platform can enable all of this. It’s tailored for telecoms and is aligned with all compliance obligations. It offers powerful automation capabilities allowing an incremental approach. However, each automation can be seamlessly integrated and orchestrated with others to ensure complete cross-domain hyperautomation of entire business processes.
It uses reusable process microservices and comes with over 200 pre-built Function Blocks, which can be built up over time – or implemented on an enterprise basis – to create cross-domain, orchestrated Hyperautomation.
It means that discrete legacy processes can be entwined to create a broader, agile dynamic, and cost-effective journey to hyperautomation. Because many automations are reusable it lowers the cost of the transition to hyperautomation.
Many telecoms companies and CSPs are already aiming for Level 4 and 5 on the TM Forum’s autonomous networks model. At first this might seem a complex, revolutionary journey.
It’s not. We Are CORTEX can help you take that journey one step at a time, minimising risk and disruption – taking you step-by-step from automation to hyperautomation. To find out more download our recent white paper, or contact us to discuss your requirements.
[1] https://www.gartner.com/en/information-technology/glossary/hyperautomation
[2] https://www.mordorintelligence.com/industry-reports/hyperautomation-market#
[3] https://www.salesforce.com/news/stories/new-salesforce-research-links-lower-stress-levels-and-business-automation/
[4] https://www.salesforce.com/news/stories/new-salesforce-research-links-lower-stress-levels-and-business-automation/
[5] https://www.mckinsey.com/capabilities/operations/our-insights/your-questions-about-automation-answered