The large language model will be created and launched specifically to meet the telcos’ needs
The founding partners of the Global Telco AI Alliance have announced a joint venture (JV) agreement to develop and launch a multi-lingual large language model (LLM) for telcos.
The announcement was made at the DTW24-Ignite event which is taking place in Copenhagen. It was signed by representatives from the founding partners – SK Telecom, Deutsche Telekom, e&, Singtel and SoftBank Corp.
The parties committed to jointly developing a Telco LLM at MWC Barcelona 2024 earlier this year.
The parties are to invest equally in the JV to provide the initial working capital required. The aim of the Telco LLM is to help operators improve customer interactions via digital assistants and other AI solutions.
It will look at deploying innovative AI applications tailored to the needs of the founding parties in their respective markets, enabling them to reach a global customer base of approximately 1.3 billion across 50 countries.
The Telco LLM will be multilingual including; Korean, English, German, Arabic, Bahasa and other languages. The launch of the JV is subject to customary regulatory approvals.
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The second Global Telco AI Roundtable was also held at DTW24, reaffirming its dedication to driving innovation and collaboration in the telecoms industry. Founding parties showcased potential applications of an LLM for telco, focusing on contact centre and infrastructure use cases.
They demonstrated how a fine-tuned LLM can improve contact centre operations by generating real-time reference answers for agents during calls and automatically handling post-call tasks. They also illustrated the model’s ability to provide answers to infrastructure operators’ questions, streamlining workflows.
The photograph above shows, from right to left: Suk-geun Chung, Chief AI Global Officer at SKT; Harrison Lung, Group Chief Strategy Officer at e&; William Woo, Group Chief Information Officer and Group Chief Digital Officer at Singtel; and Jan Hofmann, Top Program Lead for Artificial Intelligence at Deutsche Telekom.