You don’t need to read between the lines to see that Nokia’s new machine learning-driven approach to customer service could lead to large-scale replacement of customer service agents – but is the technology up to the job?

Being a small telco comes with certain agility advantages, but it does mean the stakes can be higher than for larger rivals as there is less opportunity to scale.

Remote SIM provisioning has been seen as an easy and cost-effective means of unlocking the Internet of Things for telcos, but a new KPN report says the technology could also open the door to fresh security risks.

The race to be first with 5G networks could ultimately damage the technology's potential and applications, the Group CTO of Telefónica has claimed.

Sigfox’s role as a disruptor in the Internet of Things has led to it ruffling some telco feathers, but a senior executive has claimed operators are seeing the benefits of the technology, even as the landscape gets more competitive.

The seemingly endless attempt to connect everything has created lots of excitement for Internet of Things players, but concern among the more security conscious.

Orange cited the space age in its annual technology showcase, with CEO Stéphane Richard saying the operator's aim was to help create the "augmented planet".

TIM is betting on the likes of drone-based public safety networks and cloud robotics as it looks to nail down relevant use cases for 5G.

Virtualisation is a complex enough problem when dealing with one network, but what does it look like when carried out across 26, or even 40?

Finding the best use-cases is the biggest challenge facing Deutsche Telekom as it moves towards 5G, the operator’s new Chief Technology and Innovation Officer has said.

Orange’s Head of Innovation, Marketing & Technologies, claimed that “pieces of the puzzle” are coming together on 5G in an exclusive Mobile Europe interview at Mobile World Congress 2017.

The CTO of Telecom Italia (TIM) says the potential security threats around 5G are his “personal nightmare”.

The argument that 5G is over-hyped is becoming as prolific as the hype itself, but telcos do not seem to be taking heed, if this year’s Mobile World Congress (MWC) is anything to go by.

Nokia made headlines last month when it was found to have filed a patent for a new digital assistant.