The division says Digital Services portfolio is unique in Europe, created to meet the needs of wholesale customers and their enterprise clients
Deutsche Telekom Global Carrier (DTGC) is launching a new portfolio within its Global Carrier Digital Services. It says the move is responding to the needs of its wholesale customers and their enterprise clients and the first such offer in Europe.
DTGC says the portfolio is accessed via a portal. It enables wholesalers to manage wholesale services for their customers and configure the ready-to-go white label section to suit their brands and needs.
The portfolio also enables wholesale customers to provide offers to their enterprise customers which gain access to services, “but also a branded experience”. Features include price management, enterprise billing enablement and invoice generation will be added.
New CPaaS service
One of the new digital services is the Communication Platform as a Service (CPaaS).
This cloud-based delivery model allows wholesalers to add real-time capabilities like messaging, voice and video to business applications through APIs.
One of DTGC’s main customers participating in this initial phase is virtualQ, a provider of call-back solutions and contact centre optimisation in Europe. It has been working with DTGC for a few months. Bundling DTGC’s secure telecom services with virtualQ’s algorithms to manage call volume management meets requirements is intended to meet the needs of companies with global operations.
Possible examples include health insurance companies, financial organisations, sensitive public institutions and other enterprise authorities.
This is the second strand of its DT’s API strategy. Last September, Deutsche Telekom announced it is to charge developers and business customers for the use of APIs on its mobile network in Germany. The APIs will allow the third parties to build apps and services, using information and functions from the network. The API portal will run on the Vonage platform, owned by Ericsson
A unique European offering
All services within Global Carrier Digital Services portfolio are deployed and operated from within the European Union, adhering “to the highest data protection and privacy standards”. This makes it suitable for wholesale customers in highly protected sectors such as healthcare and public sector administration.
DTGC provides dedicated support from first contact to development, deployment and subsequent operations, the operator says. All services are available immediately and the portfolio is to be continuously enhanced based on customers’ requirements.
Bertold Frech (pictured), VP International Strategy, Marketing & Steering at DTGC Carrier, stated, “We are keenly aware of the resource challenges our wholesale customer face on a daily basis, which was a main driver for setting up the new Global Carrier Digital Services portfolio.
“It offers current as well as many new digital services tailored to our customers’ specific needs, and also enables them to launch with almost zero integration requirements into their respective IT landscapes.”