“A billing migration with 0 faults in it. A billing migration is like an open-heart surgery, on a marathon runner, while they run”
Dutch operator Odido has shifted its direct mobile customers to the cloud-native Ericsson Billing platform. It is hosted on Amazon Web Services (AWS). This will allow Odido “to offer innovative 5G services” including its newly launched Klik&Klaar fixed-wireless access (FWA), with greater operational efficiency and customer experience.
The migration was completed in August 2024, but has only just been announced by Ericsson and its end-to-end system integration partner Wipro. Some 5 million customers were transitioned over a single weekend. The migration to Ericsson Billing followed the earlier transition of 700,000 Ben MVNO users in November 2023, which was a milestone in Odido’s modernisation.
The latest migration means all Odido’s mobile customers, B2B and B2C, are served by Ericsson Billing, hosted on AWS. The project was carried out by Wipro in close collaboration with Ericsson and Odido to design and implement the solution. The integration into Odido’s IT landscape is intended to lower Odido’s technical debt, simplify the customer journey and reduce operating costs.
Søren Abildgaard, CEO of Odido, commented on the August migration, “We’ve just done a billing migration with 0 faults in it. A billing migration is like an open-heart surgery, on a marathon runner, while they run. And we managed to do that.”
Monetising 5G
Robert Purdy, the operator’s CIO, stressed, “This migration is a key step in our strategy to deliver exceptional customer experience. Partnering with Ericsson and Wipro has allowed us to modernise our billing infrastructure, ensuring we are ready to monetise the growing demand for 5G services.”
Mats Karlsson, Head of Solution Area Business & Operations Support Systems at Ericsson, added: “Our cloud-native billing platform offers the flexibility and scalability needed to meet the demands of 5G and beyond. It positions Odido for future growth, as it continues to innovate and expand its offerings.”
Sarat Chand, MD Northern Europe at Wipro comments, “This milestone enables Odido to embrace fully automated billing capabilities and state-of-the-art operations on a fully scalable cloud infrastructure.…This initiative underscores our deep partnership with Ericsson and Odido and reaffirms our commitment to continuously simplifying and future-proofing our customers’ IT.”