AI is the hottest topic in telco right now but it’s hard to cut through the hype and understand exactly where the real benefits are
Mobile Europe has published a new report, AI – Real-world values for telcos. It is designed to help readers to see beyond the general aims of cutting network and operational costs while improving the performance of both, and delivering better customer experience. It was researched and written by Charlotte Patrick, an independent industry analyst who specialises in the use of artificial intelligence, automation and analytics by telecom companies. Her areas of interest are the uptake and efficacy of these technologies and the resulting financial benefit.
As Patrick notes, these ‘top-level’ demands are piled onto operators at a time when budgets for deploying new technology are squeezed. Hence the crucial question is, how can telcos ensure a return on investment when deploying new intelligence?
The answer should start with plans to deploy the simplest and most efficient solution to meet daily requirements while simultaneously building experience with newer types of intelligence. The goal is to add value in future and support more complex needs such as those in the higher levels of TM Forum’s autonomous network model.
Read this research report published by Mobile Europe to find out:
• where the biggest opportunities are for AI
• the range of AI we expect to bring value to telcos in the short to medium term, illustrated with case studies
• the expected benefits of these experiments and deployments
• the considerable barriers that could prevent success
• recommendations, questions and check lists to help telcos navigate potential pitfalls and obstructions
Download the report from here