Recording and analysis much simpler
Vodafone is offering its corporate customers in the UK and Germany a unified recording service and a system that offers ‘conversational intelligence’, after it recently signed an agreement with AI specialist Dubber. The Dubber system allows mobile operators to record conversations, analyse them and store them efficiently for easy retrieval. This dovetailing of efforts works for mobile and unified communication services across multiple European markets.
Businesses can transform their interactions with end-users and get better insights while staying within the increasingly complex compliance obligations, according to Barry McSorley, head of unified communications and platforms at Vodafone. Any company that works across multiple markets needs a system that is both universal and advanced and in that respect Dubber has moved forward without leaving anyone behind, according to Vodafone.
The other problem facing global corporations is that nobody trusts them, thanks to the spreading awareness of surveillance marketing and intelligence agency snooping. “The hosted recording service lets our business customers expand and improve trust and loyalty with their own customers,” said McSorley.
Work has already started at Vodafone as it ports its existing mobile recording customer base to an improved service on the Dubber system. Once completed, the two companies will consider their options for devising new service models. Dubber is about cost benefits, technology advantage and speed of provisioning according to CEO Steve McGovern.
The sheer volume of calls across the Vodafone network contains an enormous amount of content, according to McGovern, but Dubber’s AI automatons can ingest all of it, digest the content and fertilise the ecosystem with an expansive range of differentiated products and services.
“Vodafone is a very important relationship and this [new service] will expand its existing recording subscriber base to a broader range of businesses” said McGovern, “we are pleased [it can] support business customers with unified recording and conversational AI directly from the Vodafone mobile network.