Movenda, a remote management platform provider, has announced the latest version of its Mecum, remote management system that integrates the VNC Mobile Solution from RealVNC, a specialist in cross-platform remote control solutions. Both companies will be featuring the new solution at next week's Mobile World Congress 2010.
The new capability allows the Mecum system to show the screen of any mobile handset on the customer care agent's desktop web browser and enables them to interact with and control the device as if it were in their hand, yet it can be in any global location.
"The requirement for this new capability has been driven by demand from our mobile operator customer base," said Marco Rossi, Founder & CEO, Movenda. "As more complex smartphone devices reach the market, mobile operators are struggling to provide full remote management and adequate customer support. VNC Mobile Solution addresses this issue by providing full device visibility to customer care representatives."
"We are very pleased to work with Movenda and to gain such an insight from their end-user customer base including major mobile operators," said Tom Blackie, Vice President Mobile, RealVNC. "Movenda's innovative use of VNC Mobile Solution provides additional capabilities to their respected remote management carrier-grade platfom."
Mecum is a remote device management system based on the open standard protocols OMA Device Management (OMA DM) and OMA Client Provisioning (OMA CP). VNC Mobile Solution is an OEM package offering uniqgue access to VNC technology, allowing partners to rapidly introduce advanced cross-platform mobile device remote control within their existing platforms.