Optimus, a Portuguese integrated fixed, mobile and internet service provider, has expanded Tekelec's solution to monitor performance of its converged next-generation network. Tekelec's performance management solution gives Optimus visibility into its network services and subscriber usage, the foundations for improving the customer experience.
Optimus merged networks of its mobile and fixed-line operations with an IMS-based architecture, while also taking steps to evolve to long term evolution (LTE). This successful transformation requires granular monitoring of protocols governing data traffic – such as session initiation protocol (SIP) and Diameter – to measure customers' quality of service and quality of experience.
Optimus is migrating to Tekelec's next-generation, Linux-based performance management platform to increase storage and processing capacity to handle the dramatic increase in subscriber usage data. The agreement builds on Tekelec's history of monitoring Optimus's signaling system 7 (SS7) networks for more than five years.
"Optimus is on the leading edge of network evolution," said Wolrad Claudy, Tekelec's senior vice president of sales. "By integrating fixed and mobile networks into one monitored next-generation network, Optimus can better understand subscriber usage, enhance network performance and improve the customer experience. We are excited to support Optimus's proactive and innovative approach."
Tekelec's performance management platform, Integrated Applications Solution (IAS), analyzes network operations and services as well as customer experiences and usage profiles for more than 150 service providers. The system integrates and interconnects with network applications to gather data records across hundreds of protocols in 2G, 3G and 4G environments, supporting traffic management, security, roaming, prepaid and short message service (SMS). Tekelec presents networks' key performance indicators in both pre-built and customer-defined reports, said to offer service providers flexibility to examine traffic, troubleshooting issues and subscriber activity as they need.
"Tekelec's performance management solution pinpoints and analyzes valuable information across a countless number of subscribers and network activities," said Jose Pinto Correia, Executive Board member and Chief Technology Officer of Optimus. "Tekelec gives us the actionable insight we need to ensure that our customers have the best possible experience regardless of their device, location or connection type."