Openet, a provider of Transactional Intelligence solutions for service providers, today announced that mobilkom austria is using its technology to meet the requirements of the new EU-wide Data Roaming regulations. As a long-standing customer of Openet, mobilkom austria has deployed the Convergent Charging product built on Openet's FusionWorks Framework.
With 4.5 million customers, mobilkom austria is the leading mobile network operator in Austria. In March 2009, the European Union's parliament voted to extend the EU regulation on international telephone roaming charges from voice calls to the data market, within the 27 EU nations. In addition, operators have to introduce specific measures targeted at improving subscriber transparency to prevent "bill shock."
With the FusionWorks Convergent Charging product, mobilkom austria can manage roaming data usage, in real time, for subscribers, and enforce data volume or monetary caps. The provider can also notify its subscribers when pre-defined thresholds have been met and offer the option to extend their usage beyond the cap. This improved transparency for customer data roaming costs will ensure the mandated reduction in instances of "bill shock."
"Using Openet's Convergent Charging product, we are ready to meet the new EU data roaming regulations well in advance of the regulatory deadline," said Johann Pichler, CTO of mobilkom austria. "FusionWorks real-time capabilities were crucial in our selection of Openet for this function, giving us the competitive edge to manage data balances, trigger notifications and provide subscribers with maximum flexibility when roaming in the EU."
FusionWorks is the platform at the core of all of Openet's offerings, supporting its suite of solutions, applications, and products. By enabling dynamic business control over networks, solutions built on FusionWorks enable carriers to move beyond access services to create and add value within a wide range of rich, interactive services.
"Openet's Convergent Charging product and Spending Limits solution are designed to easily meet the exact criteria being laid out by the new regulations from the EU," said Niall Norton, CEO at Openet. "By giving operators a better view of subscriber data, they can not only meet these new regulations, but identify additional opportunities to drive revenue and increase customer satisfaction."