Derdack, a provider of mobile messaging platforms and notification workflow software, today announced that Boehringer Ingelheim France, part of a major pharmaceutical company, has completed the implementation of a centralised notification workflow hub using message master Enterprise Alert.
Boehringer Ingelheim France has a large number of IT systems supporting its general business requirements, e.g. an Enterprise Resource Planning (ERP) system. In order to monitor each system, the company used a number of different software packages. In the event of an IT fault, the monitoring systems were capable of generating and sending an alert to a member of the on-call support team. However, whilst reviewing its monitoring and alerting processes, Boehringer Ingelheim France realised a dedicated product to manage notification workflow was required.
Anthony Dumais, System Administrator and Project Leader, Boehringer Ingelheim France said, "We have seen a rapid ROI on this project and we are more proactive in how we deal with alerts. message master Enterprise Alert is critical to our ability to meet and exceed 99.9% system uptime, and thus ensure our business continuity. The support for multi-channel notification workflow, allied to the ease of use and deployment have validated our decision."
Boehringer Ingelheim France implemented message master Enterprise Alert as part of a project to consolidate, rationalise and update all of its monitoring systems. message master Enterprise Alert now acts as a centralised notification workflow hub. If there is a problem such as an IT hardware failure, the relevant monitoring system generates an alert and this is sent to message master Enterprise Alert.
