This paper, produced by J Arnold & Associates, an IP research and analysis firm, seeks to define Telecom 2.0, and to analyze the underlying trends that are setting the stage for this opportunity. These trends and their implications are analyzed from the service provider perspective, resulting in the highlight of a core set of competencies that will differentiate operators from other players in the ecosystem.

As operators migrate to NGN and IMS networks, they face a myriad of challenges in interworking technologies, protocols and applications. In this complex environment, service reliability, network performance and quality of experience are critical to ensuring profitability, maintaining a competitive advantage and retaining customers. This paper examines the challenges operators face as they transition their networks.

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