From mobile phones to robot vacuum cleaners, remote heart monitors to cars, and production lines to logistics networks – the Internet of Things (IoT) has an impact on every aspect of modern life, and demands ever greater use of artificial intelligence (AI).

From the time of the Industrial Revolution, businesses have understood the benefits of automation. It’s a process that brings cost and time savings, and that’s as true for companies delivering high-end technological services today as it was for the mill owners seeking to optimize the production of cloth in 19th century Manchester.

The Internet of Things (IoT) and 5G are reshaping the digital telecommunications landscape, opening up new business opportunities demanding high availability, real-time analysis, automation, intelligent service assurance, and network slicing.

Over the Top (OTT) players such as Google might be a CSP’s natural predators, but they can also offer valuable lessons in terms of business development as telcos embrace digital transformation in order to survive.

If there is one industry that should be leveraging data in every way possible, it’s telecommunications. After all, it’s through their services that billions of people each day are generating massive amounts of data on smartphones through calls, text messages, app downloads and every kind of internet activity imaginable...

Given that every minute of network downtime costs a medium-sized CSP $5 600 per minute, it’s worth considering how you can prevent such expensive failures. There’s no way to make any network 100% fault-proof, but you can certainly mitigate the cost.