Leverage Next Generation of Customer Experience and Configuration Solutions for Real Competitive Advantage. In this whitepaper, we discuss the drivers forcing CSPs to make a concerted effort to become more agile and how improved business agility can help level the playing field for large enterprises competing with more nimble competitors. Agility is the competitive advantage that can improve customer satisfaction and margins, and drive success across all sales channels.
Mobile Instant Messaging (MIM) is an enhanced, Presence-enabled messaging service and provides operators and service providers with one of the largest business opportunities since the launch of SMS - not just as a service in its own right, but also as a key enabler for the digital content economy.
Rather than replacing voice or existing messaging technologies in the short term, MIM represents a complementary and additional form of communication that can be used as a building block for converged communication services in the future.
Indeed, Frost & Sullivan predict that MIM will be the next revolutionary mobile messaging service, with a potential market value of $6.1bn by 2012.
This White Paper examines the opportunities and challenges when launching a MIM service, and the options that operators need to factor in when building a solid business strategy for an enhanced messaging service.
To learn more about Colibria, and how they can provide operators and service providers with extensive expertise and support in evolving their messaging strategy to meet consumer demands, visit http://www.colibria.com/
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IDC White Paper: Premium-message Profit Margins Can Be Several Times Greater. Operators are looking to increase average revenue per user (ARPU) from data services as ARPU from voice declines.
Immersion - Driving Mobile Messaging ARPU with Advanced Haptics
IDC White Paper: Premium-message Profit Margins Can Be Several Times Greater
Operators are looking to increase average revenue per user (ARPU) from data services as ARPU from voice declines. In addition to person-to-person messages, SMS and MMS alert services have emerged as the cornerstone of mobile data usage and revenue.
This IDC whitepaper gives messaging revenue and traffic data for Western Europe and the U.S. in 2007. Several case studies providing examples of premium messaging and alert services launched by major carriers in the U.S. and Europe are presented. Common characteristics of these services are that they're fun and entertaining, can be highly personalized, include user-generated content, and deliver rich multimedia experiences that help connect people in a powerful new way.
The potential for advanced haptics (touch feedback) as a standalone addition to messaging upgrades, or as a complement to other premium mobile messaging services, is studied. IDC research finds that most people are already familiar with and regularly use the vibration mode in their phones. In addition, millions more enjoy advanced haptics (rumbling force feedback) in their console videogame controllers. In addition to its entertainment value, however, haptics has been found to provide usability and productivity enhancements leading to higher user satisfaction. Examples and opportunities for providing more entertaining and satisfying data services to mobile consumers to increase ARPU are described.
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