Wi-Fi

  • Focus on joint solutions for User Self-Help, Advanced Customer Service and Wi-Fi Offload effectiveness

    Birdstep and CIQUAL today announced a partnership to combine Birdstep wireless connectivity and security solutions with Ciqual customer service and customer experience reporting products.

    The integrated user self-help and advanced customer service solution reduces the number of mobile broadband-related calls into the call centre and reduces the hold times of calls made to the Call Centre.

    "The top 2 priorities for Mobile Operators are to increase mobile data revenues and deliver the best customer service. The combined Birdstep-Ciqual offering is 100% focused on these priorities", commented, Tom Walls, Ciqual CEO. "We are delighted to work with Birdstep and their best-in-class wireless connectivity solutions."

    "Interest from mobile operators in South Africa, the US and Europe has confirmed a solution to both measure user experience and lower the cost of support and retention activities is at the top of their list. The combined solution we now offer with CIQUAL has become a crucial part of any solution in the mobile data area. " says Anders Harrysson, CEO Birdstep Technology

    With Mobile Data users now concerned by data usage and quality of service, CIQUAL and Birdstep constantly measures the effectiveness of Wi-Fi offload, enabling the mobile network operator's customers to receive the best broadband experience as they are moved from congested 3G networks, onto local Wi-Fi hotspots.

    A recent study from Echo Research highlighted that 50% of smart phone users would prefer to use a mobile self-service application to try to resolve their customer service issue before calling into the contact centre. .

  • Companies enable mobile operators to extend new IMS-based voice and messaging services over existing Wi-Fi networks

    Kineto Wireless and Taqua have announced a joint solution that enables mobile operators to include Wi-Fi as part of their Voice over LTE (VoLTE) deployment strategy.
     
    Using Taqua’s IMS core network solution mobile operators can enable smartphones equipped with Kineto’s Smart Wi-Fi client to receive IMS-based voice and messaging services over existing Wi-Fi networks, such as at homes and offices.  Operators can now embrace Wi-Fi as a part of their VoLTE deployment plans, adding critical network coverage and capacity in the exact locations subscribers spend most their time.

  • Free Mobile has announced that it will be opening up four million Free WiFi access points to mobile users.

    Freebox subscribers on the €15.99 per month tariff, as well as Free mobile subscribers on the €20 per month tariff, will now be able to access all other Freeboxes using their Free mobile phones. The operator is calling the service FreeWiFi Secure.

    The carrier will enable phones that can support EAP-SIM authentication to connect automatically to WiFi access points sold to Free's fixed broadband customers. WiFi data consumption will not count against users' mobile data limits.

  • Finnish operator DNA today announced the availability of Sierra Wireless' AirCard® 762S mobile hotspot. The LTE-connected WLAN access point, named the DNA 4G WLAN Mokkula, provides an LTE backhaul connection for up to 10 Wi-Fi enabled devices. This is the first European launch for the AirCard 76xS product family, which was unveiled at Mobile World Congress in late February.

  • SFR, the French operator that announced the departure of its CEO earlier this week, is deploying its Twitter stream to make a series of update announcements on its network — covering LTE, HSPA, WiFi and Femtocells.

  • The GSMA and Wireless Broadband Alliance (WBA) announced yesterday that they will be working together to enable easier and more integrated WiFi-cellular roaming, with the results of their efforts visible in commerical terms in 2013.

    The programme will take advantage of existing work to enable SIM-based authentication onto WiFi networks, as carried out by the WBA and the WiFi Alliance in their aligned Next Generation Hotspot and Hotspot 2.0  programmes. Although device-level authentication is one aspect of the process that enables devices to roam between WiFi and cellular networks there are other technical and commercial issues to sort out, and this is really what the GSMA-WBA announcement is about.