Thu, Jan

Customer experience

Deutsche Telekom picks Netcracker for network and service automation 09 October 2019
BT appoints itself national champion, announces Halo converged offerings 10 October 2019
Vodafone Germany embarks on BSS/OSS programme to improve customer experience across all channels 15 November 2019
80% of marketeers to abandon personalisation by 2025 04 December 2019
Amdocs lands Spanish deals with Vodafone and Orange 06 February 2020
Telia brings Google’s AI into customer service platform 10 June 2020
Quantifying the global 5G experience across ten operators 03 July 2020
Focus: Orange Group explains its AI and data strategy 24 July 2020
Proximus expands exec team to speed digital transformation 16 November 2020
Poor experience is the main reason Italians churn from big mobile brands 23 November 2020
Pandemic offers opportunity for fast-moving operators 07 December 2020
Pandemic offers opportunity for fast-moving operators (2) 07 December 2020
Sponsored: Big Data – what it means for telecoms 14 December 2020
75% of telcos to spend more on digital transformation in 2021 29 January 2021
Telia seeks investors for new towerco 01 February 2021
Telefónica Germany signs strategic partnership with Wipro to transform IT 15 February 2021
Why do operators still hear the call of the contact centre? 26 April 2021
Vodafone and Nokia develop ML to pick up mobile net anomalies 20 July 2021
Automation underpins ongoing, world-beating ambitions at Telenor 20 August 2021
No mobile operator is confident of great billing for its 5G service – Oracle study 12 October 2021