Vodafone Germany embarks on BSS/OSS programme to improve customer experience across all channels

News

Vodafone Germany has partnered with Amdocs for a transformation programme they say will be “the largest of its kind in the world”.

Through a recently signed agreement, Vodafone Germany will work with Amdocs to modernise its digital business and operations systems (BSS/OSS), business processes and customer journeys across all touchpoints and channels.

Through the programme, the operator is aiming to achieve a leaner product portfolio, more agile processes and increased efficiencies. It wants to establish a modern cloud-native technology architecture based on a scalable, agile IT delivery model.

IT velocity

Ralf Hellebrand, Programme Director, Technology at Vodafone Germany said, “The communications industry is changing rapidly, and we are embarking on an accelerated journey to transform Vodafone Germany’s business, improve IT velocity and offer a unified, digital customer experience.

"[With Amdocs], we strive to lift our collaboration to a new level and ensure the transformation success jointly with all partners on this journey.”

Going cloud-native

As part of the collaboration, Amdocs will provide Vodafone Germany with an end-to-end digital cloud-native and open platform, covering all customer care and commerce processes; a dynamic catalogue solution to enable Vodafone Germany to launch new services quickly; and a revenue management tool.

Gary Miles, CMO at Amdocs, said, “We’re seeing a huge increase in the number of communications companies worldwide who are transforming their businesses to deliver a digital customer experience, increased IT velocity and reduced costs. This programme will touch all aspects of Vodafone Germany’s business, from customer experience, products, partners and processes to IT infrastructure.”