Orange Business Services in ‘worldwide first’ to take guesswork out of performance

News

Operator unit launches visibility-as-a-service (VaaS) to help enterprise customers measure end-to-end performance of their applications.

The solution is based on Riverbed’s SteelCentral Aternity and designed to provide a foundation for business transformation by ensuring that the end-user experience is optimised by the roll-out of solutions like SD-WAN or cloud migration.

The technology supports end-to-end performance monitoring of users’ digital experience right down to an end-user’s device in any complex global IT infrastructure, according to OBS.

The company also claims this is the first time the technology is available as a managed service offering from any global service provider worldwide.

Include and detect

IT departments can accurately pinpoint and solve issues faster and without the usual thing and frying between departments, the companies claim.

Enterprise customers can even identify potential performance issues before the user notices them and fix issues in the device, application or infrastructure. This reduces calls to the support desk and improves the overall digital and end-user experience.

Empirical evidence

OBS already has a customers using the service – international law firm Simmons & Simmons used it to support a major IT software upgrade.

Ross Jeremy, Modern Workplace Team Lead, Simmons & Simmons, said, “Visibility-as-a-Service from Orange Business Services played an instrumental role in the migration of all our lawyers’ computers to Windows 10.

“It gave us insight into PCs’ performance at user level to identify if there was any problem that could inhibit the migration.

“By taking the necessary proactive steps we were able to roll out the Windows 10 platform companywide without any interruption or downtime.

“As a major global law firm, this is a crucial requirement as our lawyers need to be able to operate at all times”.

Major rollout and continual improvement

VaaS supports major rollouts, measuring the impact on the end-user before and after the change. It also plays a role in continually optimising the infrastructure by being able to detect the effect of minor changes on users, such as a software patch.

“This solution adds one more piece to our connectivity portfolio to deliver the best user experience for our customers. The holistic view of application performance plays an invaluable part not only for change management in projects, but also throughout the entire service lifecycle,” said Pierre-Louis Biaggi, VP, Connectivity Business Unit, Orange Business Services.