Martin Dawes Systems, a provider of billing, customer care and revenue assurance solutions, has today announced its appointment as a supplier to UK mobile operator O2 of billing systems for O2 business, corporate and SME subscribers.
This follows the successful implementation of an upgraded billing system based on the company's dise3G solution. Martin Dawes Systems will work with O2 on developing new software features and functionality to continue to deliver improvements in billing & CRM functionality.
Dewi Thomas, Managing Director, Martin Dawes Systems said: "This confirmation of the strategic nature of our relationship cements the close ties between our two organizations and highlights O2's ongoing commitment to the highest standards of service for its valued business customers. Now that we have successfully concluded the implementation, the system will help O2 maintain their deserved reputation for service quality excellence, as well as deliver the flexibility needed to support new service innovations."
"O2 (UK) will benefit from how we develop and enhance the platform as an integrated end-to-end solution for managing and growing customer revenue," Thomas added.
The recently completed project involved the implementation of the latest version of dise3G software for use by over 2000 end-users in customer care, sales and marketing among other areas. O2 UK had previously operated a very early "green screen" version of the dise software.
The new GUI system transforms how the software is used in the business. For example, dise3G provides the flexibility to support a wider variety of marketing initiatives including price promotions and service bundling. Customer care and marketing end-users benefit from an interface that makes it much easier to interpret a customer's relationship with O2.
By replacing the older system with dise3G, O2 also can choose to utilise newly-developed capabilities for managing convergent services, and explore more self-service account management options. The new system is much more scalable and resilient, running in a single environment and therefore delivering further operational efficiencies to O2.