From Telecoms Europe Digital Transformation 2021
Day 1 – 15 June 2021
https://telecomseuropetransformation.com/
Panel: The call of the contact centre: do operators still need them?
Panellists:
John Strand, CEO, Strand Consult
Fredrik Lemming, Sales & Customer Experience Director, Telia
Johan Åhlund, Founder & CEO, JabberBrain
Calls centres are the most expensive way of dealing with customers, with low satisfaction rates – what are better options?