TeliaSonera International Carrier (TSIC) has launched a service for mobile operators to transport video calls across its fibre backbone network

The service, called TeliaSonera 64K Clear Channel, facilitates the delivery of international mobile video calls. Initially, the service can be delivered to 38 countries worldwide and has been developed in cooperation with a number of the leading mobile operators in Europe, including TeliaSonera.
"As a result of the 3G drive, we see an increasing demand for mobile operators to offer services like face-to-face video calling, sending video messages and similar services", Eva Lindqvist, President of TeliaSonera International Carrier, said. "For the mobile operator it is crucial that these services are of first-rate quality. We are now able to support this requirement with the TeliaSonera 64K Clear Channel service." The service provides a transparent 64 Kbit/s clear channel connection between mobile networks, meaning that no echo suppression or bit manipulation is performed, the carrier claimed.

Am-Beo, has launched nRate, the second of three planned product announcements for the 2nd quarter of 2004.

nRate is a next-generation rules-based rating solution designed to price existing and advanced communication and content services. It makes it possible to rate and price complex business transactions, as well as create service bundles, for the expanding range of voice and data services.
"nRate's capabilities far exceed the requirements for advanced rules-based rating, for rating and pricing next generation services," stated Mike Murphy, Am-Beo's ceo.

Mobile enterprise software vendor Sybase has bought device management specialist XcelleNet to add to its iAnywhere line of business.

Rob Veitch, business development director for ianywhere, said that the acquisition was made in response to customer demand for the ability to manage a variety of devices, but also to integrate that with their other enterprise system management tools.
With the aid of investment from Francisco Partners Sybase paid $95.2 million for XcelleNet. Veitch said the XcelleNet brand would continue to be run separately within the iAnywhere business unit.
"We are already ahead in the mobile data and solutions space, in particular in mobile database and synchronisation as well as middleware," Veitch said.
"One of the remaining areas is the management of the applications and ensuring security of devices outside the firewall. And XcelleNet is the leading solution for mobile device management."
Veitch said that although XcelleNet would bring about 2,200 customers to iAnywhere there is not much overlap between the two companies' client list.
Sybase's hope is that companies will be attracted by having a centralised management structure for both their enterprise systems and devices.
"The driving factor is that the acquisition is all about growth and there are fundamental synergies in the areas we operate in," Veitch concluded.
Stephen Drake, programme manager for IDC's Mobile Infrastructure Software Service, said security and device management were becoming increasingly critical for enterprise IT bosses.
"IT decision-makers have been interested in moving critical business applications out to the edge and are focusing on the issues of device management, security and usability of applications," he said.

Although many view it as a post-3G technology that needs to wait its turn in a world that hasn't got to grips with 3G yet, IP Wireless' Chris Gilbert is adamant that TDD is already here, and is part of a growing "ecosystem".

IP Wireless' most recent expansion of that TDD ecosystem is to announce UTStarcom as a licensee for network infrastructure and devices.
Gilbert also pointed to networks in South Africa and New Zealand where TDD was "going gangbusters". New Zealand broadband provider Whoosh Wireless is gaining 50% of all broadband subscriber additions where DSL is the rival technology, Gilbert claimed.
"From a technical point of view we are building different base stations and end user devices, the chipsets are now condensed on fourth generation ASICs. Modems that last year were running on 1.2Mbps are now running at 4.4Mbps.
"From a base station point of view because the radios are software based upgrades are at virtually zero cost and very fast."
For the moment TDD services are data only, but Gilbert said some fixed line VoIP telephones could be utilised soon by service providers. It would be "at least a year" before any mobile phones were available, he said.
In terms of mobile operators themselves adopting TDD, Gilbert said the situation was "very frustrating." "Operators like to keep very quiet. We will be seeing a network in Europe, and Asia is going bananas.
"There are two types [of TDD operator]. The new 'non-mobile' operators from the DSL market whose approach is very different, and the mobile operators who are looking at data as an adjunct.
"The two sides are going to clash."
So far, IP Wireless' main wins have been for service providers providing a fixed wireless-type service. In Stuttgart, Telefonica and Airdata are partnering to offer a wireless broadband service, at peak rates of 768kbps.
But Gilbert defends the technology from those who say implementations of it so far are not truly mobile.
"It is 100% mobile, operating at standard GSM handover speeds."
The mobile breakthrough will come, Gilbert says, when one mobile operator in a market implements TDD.
The data rate is so dramatic compared to UMTS or GPRS that a rival operator is going to feel that.
A recent report from research house ARC Group said that operators are already thinking about the post-3G  world. The technologies  making the largest immediate impact on the post 3G world will  be the upgrades to 3.5G  and the integration of WLAN into wide area networks, the report said..
TDD, along with HSDPA, is one of the "3.5G" technologies that will drive  3.5G subscriber numbers up to 9.1 million by 2008, ARC said.
ARC said that HSDPA is expected to  become the most popular of 3.5G technologies due to its support  from major vendors like Nokia. HSDPA uses adaptive modulation  and a new shared downlink transport channel type to achieve a  two-fold increase in air interface capacity and a five-fold increase in data speeds in the downlink direction.
PWLAN will be subsumed into the network mix, supplementing the 3G/3.5G  network for data intensive applications. Despite this, mobile  subscribers using PWLAN services over their mobile device will  only make up around 50 million users by 2008, less than 20% of total 3G subscribers.
Chris White, Telecoms Consultant at ARC said, "Too much attention  has been paid to how PWLAN will compete with 3G rather than looking at the benefits of combining both network technologies. Further integration of WLAN into the mobile  network mix is one of the vital stepping stones to 4G. The  so-called access pyramid model, where multiple networks coexist allowing users to seamlessly switch between the most appropriate network for the device and situation, will not substitute the need for a 4G network. At the heart of  everything will be the core network, be it 3G or 4G, which will  be supplemented by PAN and WLAN offerings and by network  upgrades in the medium-term."

Momote, a platform developer for mobile applications, has launched its Momote MX Platform, which it says  enables the rapid development and deployment of critical applications for virtually any mobile phone or device. 

The MX Platform allows companies to develop applications that enable mobile and remote work forces to access, input and amend information such as delivery status, inventory levels, personnel data, as well as order processing and time and attendance recording.
Momote says that, in contrast to conventional technologies, the platform allows a single application to be developed, deployed and run on almost any mobile device, regardless of its operating system. By using an open, standards based architecture, Momote combines the concept of a user interface language, such as WML, with the programming capability of a scripting language. This results in applications that can be brought to market quicker.

If mobile content is really going to take off, content will have to be accessible to mobile users in many different areas,  including outside the operators' own portals.

To enable that to happen, four operators bonded together a little over a year ago to form what is now called Simpay, and was known before as the M-Payment alliance.
Simpay's aim is to act as the Visa or Mastercard of the mobile digital content world. The idea is, wherever users see the Simpay logo on a website, WAP portal or elsewhere, they will be able to buy the picture, download, clip, or whatever, and be billed directly to their mobile.
The system will also be similar to a bank payment scheme in that there will be a value chain incorporating merchant, merchant acquirer, payment system provider, mobile operator and customer. The ground will be slightly blurred, however, by the fact that
But there the similarity between the credit card industry model and Simpay stops, according to ceo Tim Jones. The principle difference is the margins that the 'merchant", the person selling the content, makes on the sale. In the Visa model a merchant might make a service charge of around 2.5% on a transaction, but in the mobile world content merchants are already used to around a 25-30% margin.
At the moment Simpay is still made up of the four original operators who founded it, Vodafone, Orange, T-Mobile and Telefonica Moviles. Several other operators (including 3, debitel, Elisa (previously Radiolinja), KPN Mobile Group, Mobilkom, O2, Optimus, SFR, TeliaSonera and TMN) have "expressed interest" but nobody else has actually made the step of joining.
Jones attended CTIA Wireless in Atlanta in March with the aim of encouraging US operators to join in. But he remains condifent that other operators will make the step to full membership when they see the technology working. Until its proposed launch in early 2005, Simpay is in a chicken and egg situation.
But the announcement that it has signed up Encorus as its mobile payment transaction processor will help build momentum that the organisation  will achieve its aims. Although Mobile Europe understands that Encorus has been waiting in the wings for a while as preferred partner, its announcement has been put on ice for a few months.
"The history of the mobile phone industry demonstrates that major business volume comes when customers have the freedom to reach across and interact with any network," comments Tim Jones, CEO, Simpay. "Our mission is to deliver that freedom in the field of mobile payments, and our agreement with Encorus is fundamental to achieving this mission"
Anil Malhotra, chief alliances officer at, said it was "no coincidence" that recent interest among operators in off-portal content has met with the run-up to Simpay.
"The revolution here is to say there is a way to pay without going to a mobile operator. The arrival of Simpay is extremely helpful because it takes away our cost of billing. Malhotra said would most likely become a "strong mobile merchant acquirer".

You might think that cutting costs and people are the main reasons operators outsource customer care functions, but when you ask them to supply their own reasons, they deny such base motives.

Instead, "improving customer care" is the number one priority for the UK telecoms industry when outsourcing, according to research conducted by LogicaCMG.
The study reveals that 100% of operators surveyed believe that freeing up resources to focus on customers is vital to their success in the marketplace. 
All operators highlighted the main reason for outsourcing was to help them focus more on customer care in the face of intense competition. When asked to rank the key drivers of outsourcing (mean score out of five) to  respondents noted: increased flexibility through outsourcing offers more ability to keep ahead of the market and concentrate on customers (4.4); improved access to skills to enable operators to develop new products and services faster (3.2); delivering new applications more quickly to maintain a competitive edge (2.6); and delivering higher quality products and services to customers by breaking into new markets (2.6).
The survey of the leading UK telecoms companies reveals that the majority of operators expect to reduce costs by an average of 17-20% through outsourcing, with some looking to cut costs by more than a third. In addition to managing costs in a competitive environment, telecom operators cited a target 5% reduction in time to market for key applications and consumer services.
All operators surveyed stated that the cost savings made through outsourcing would be reinvested back into the business as opposed to using the savings to either reduce debt levels or to place in cash holdings.
Derek Kemp, managing director, of LogicaCMG's UK telecoms business, said, "Contrary to the typical view of outsourcing, the telecoms industry is increasingly seeing this activity as a way of reinvesting in business rather than just cutting costs. With the battle for customers still fierce, outsourcing is being seen as a route to securing competitive advantage by providing the best customer service to reduce churn."
Other key benefits seen by operators in the shift to outsourcing include 40% of respondents noting an improvement of market and brand reputation. The study also revealed that 20% of operators have plans already in place for further outsourcing of various functions over the next two years.

GN Netcom has said it is the first in the industry to qualify a Bluetooth headset to version 1.2 of the Bluetooth specification.

Future GN Netcom office and mobile headset products and the JABRA brand of hands-free communication solutions will be approved to this version of the standard and become available when version 1.2 supported mobile phones and other devices utilising Bluetooth come to market.
"GN Netcom is committed to incorporating the latest technology to provide customers with the full range of capabilities offered by Bluetooth technology," said Leo Larsen, chief technology officer, GN Netcom. "With this qualification, GN Netcom now has the capability to support next generation mobile products that incorporate the new functionality offered by the new specification."
The new version of the Bluetooth specification offers features including Adaptive Frequency Hopping (AFH) technology. AFH minimises interference between Bluetooth and 2.4 GHz-based wireless applications such as WLANS (wireless local area networks) or WiFi operating in the same environment such as in offices or hotspots.
In addition, Fast Connect is supported and allows users to significantly reduce the time required to establish a connection between devices. The new standard is also compatible with Bluetooth v.1.1 products.

Mobile Connect now dual mode

Mobile Europe will watch with interest the market response to Vodafone’s launch of its 3G/ GPRS data card service in the UK. Although Vodafone went for a relatively low-key launch, such is the desperation for renewed signs of consumer interest in 3G there will undoubtedly be a lot riding on how the service is received. We have a reporter at a press briefing being held today so will let you know if anything significantly different from the information below comes out of that.

Vodafone is offering the service to larger business through its own business unit and reseller channel and, but is also offering the cards to individual or SMEs through 64 selected retail outlets. Presumably if there is great demand for the cards this will be extended to more shops.

At the moment there are four pricing bundles, from £10 per month for a 5MB worth of  data up to £85 per month for a "power user", who will get 500MB worth of mobile data. Intermediate prices at set at £20 for 25MB and £45 for 150MB. Business users will get twice the data bundle for their money of they sign up before October 2004. Vodafone says its user profiles are based on "extensive research" carried out with its trial customers. Not that you’d expect them to say, "These prices are a shot in the dark, frankly we haven’t got a clue how much data people are going to use when they start using 3G."

Vodafone’s wording about coverage is slightly obtuse. It says it has, "30% network coverage (equating to 41% geographic areas of the Vodafone UK network where data traffic is currently carried)."

Despite the fact that, theoretically, all of Vodafone’s GSM network can carry data, we take this to mean 40% of its GPRS network is now UMTS enabled. At any rate, these are the areas Vodafone gives as currently having 3G coverage: London, M25, along the M4 corridor (London to Newbury) and in Bristol, Cardiff, Portsmouth, Southampton, Birmingham, Leicester, Nottingham, Manchester, Liverpool and Belfast. 

Vodafone also says that roaming is available in Italy, Netherlands, Japan, Spain and Portugal. This will be on GPRS until Vodafone has 3G services up and running in each of those markets.
Vodafone is also publicising a downlink speed will be a theoretical maximum of 384 kbps, dependent, as Mobile Europe readers will know, on cell conditions and signal strength.

Current GPRS Mobile Connect customers will have to wait until their 12 month subscription runs out before they can upgrade to the dual mode card. So if you want 3G and you’ve signed up for a GPRS Mobile Connect card, bad luck.

External Links


Mobile Europe has received the following email from ConVisual. It seems serious enough, but we are wondering about the name of the "parson from Albstadt".

conVISUAL Launches the First Mobile Content Service with Christian Content

conVISUAL launches the first mobile content service in Germany with Christian content. Users can now for the first time give their mobile phones a Christian look and feel with Christian-oriented graphics. conVISUAL and its distribution partner WEB.DE offer this Christian content on WEB.DE’s mobile portal.

conVISUAL launches the first mobile content service with Christian content. Users can now for the first time give their cell phones a Christian look and feel with Christian content. conVISUAL and its distribution partner WEB.DE offer this  Christian content on WEB.DE’s mobile portal allowing mobile users to express their religious beliefs by personalising their handsets with Christian content.

As a specialist for Christian content, Mr. Christian Tsalos, parson from Albstadt in Germany, created the content for the conVISUAL service. Christian Tsalos publishes Christian graphics using new media, in order to approach people in a new way. He says: ”We must find a better way to communicate religion in our daily lives, and what could be more effective than taking advantage of the popularity of mobile phones.” “Mobile phones are a perfect vehicle for people to express their religious feelings” says Torsten Jüngling, Sales Director at conVISUAL. Ingo Horak, manager for paid services at WEB.DE, adds: “Christian content is a perfect additional category to our wide selection of mobile content.”

As conVISUAL’s first distribution provider for this type of content, WEB.DE offers the new Chrstian content at their mobile portal at in the area “coloured logos”.

Swedish network a landmark

Tetra proponents in other countries will have looked with mixed feelings at the announcement from Nokia today that it has won the contract to provide a dedicated radio network for the shared use of all public safety organisations in Sweden.

The network (known as RAKEL) will cost the Swedish government somewhere in the region of €250 million and will be, geographically, the largest shared Tetra network in the world. Nokia has won the entire contract for the supply of all network equipment, including base stations, exchanges and dispatcher workstations. The network will be integrated and installed bv Saab and operated by Swedia.

From another standpoint, a win for Tetra is always good news for other Tetra vendors, whoever chalks up the sale. The Swedish government only recently plumped for Tetra over Tetrapol, its (bitter) rival digital radio technology. The shared use of Tetra by police, fire, ambulance and other public safety organisations is always proposed as one of the main benefits of the digital radio technology. But although the theory of allowing the emergency services to communicate directly with one another, wherever they are in a country, has its advantages, it has not always won out.

In the UK, although the regional police services are in the process of replacing their existing radio systems with Tetra networks, they are all doing so individually, and the concept of a national network is still just that. The UK fire service has taken a different view and is still deciding which technology it will choose.

Across the continent the picture is similarly fragmented, with virtually no governments having made the decision to move to a unified, shared network. In many countries the actual technical decision between Tetra and Tetrapol itself is not uniform, let alone hosting the communications of all the services on one network. So Sweden will be hailed by the TETRA community as a flagship project.

One noticeable things about the Swedish network is that the government has gone for an all-Nokia network, but there has been no simultaneous announcement on handsets. In the UK, Airwave’s network is built on Motorola equipment but is not restricted to Motorola. A quarter billion pound Tetra network in Sweden at least provides an opportunity for Sepura and Motorola to shift their handsets.

One issue that will have to address is that of consumer worries at Tetra base stations being erected. A source at Airwave confirmed to Mobile Europe that protests against masts have in some areas stopped network rollout in its racks. And where Airwave has used its powers to install base stations in the face of opposition, it has resulted in unwelcome publicity for its O2 parent. But that is a battle that all radio network operators are going to have to fight from now on, irrespective of technology.

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Nokia Tetra

Operator alliances are coming thick and fast. Or rather, the re-branding of them is. First there was StarHub, the  newly-branded group of nine smaller operators who have banded together to increase buying power, cooperate on roaming and try to attract multinational companies.

Then yesterday, a year after its birth, four major European carriers (TIM, Orange, Telefonica Moviles and T-Mobile) christened their roaming alliance FreeMove, although ABV, (Anyone But Vodafone) might have been a better name. FreeMove is about attracting the top end business market, ensuring a uniform user experience to users roaming across any of the FreeMove networks. It will also collaborate on handset procurement: it has preferred supplier agreements with Motorola and Siemens and has agreed to purchase six million handsets for 2004. The four operators will also work together on MMS roaming and interoperability. Its big aims are to increase voice traffic by 10% and GPRS data traffic by 100% every year for three years. Those multinational corporates will be offered combined GPRS/UMTS data cards, central account management, and a "transparent view" of costs and usage across the alliance footprint.

Mobile Europe will have more on this alliance in its April issue. There are questions to answer about handset choice and purchasing, as well as account management. There have also been queries about the viability of such alliances, but it seems to Mobile Europe that putting together a roaming agreement and a combined purchasing face is a little different from the full-on joint venture such as BT and AT&T’s now-defunct Concert. It seems operators can’t really win. If you’re not madly acquisitive then you lack scale, if you enter alliances then you lack control. 

Then there is also Simpay, similarly around a year old and this time an alliance of Orange, Telefonica Moviles, T-Mobile and Vodafone. Simpay’s aim is to introduce a standardised method of payment to your mobile bill or pre-paid credit for digital content. Although the aim is not to compete with Visa or Mastercard the idea is to encourage the same understanding that wherever you see the Simpay sign on an operators portal or third party website, you can pay for that content using your phone. Simpay has been working hard to get new members on board, and has so far only been able to announce a series of "expressions of interest" from other operators. But of all the alliances this will perhaps be the most significant, if it takes off. There will also be more on this in the April edition of Mobile Europe, including an interview with ceo Tim Jones.

For now, though, a welcome to all attempts made with the genunine intention of fostering ease of use and interoperability. That increased revenues and profits follow is nothing to be afriad of, either.

By Keith Dyer at CTIA Wireless in Atlanta

Is there a market for group calling from a mobile phone? This would be a feature where you could set up your phone so you could call a group of people all at the same time, effectively setting up an impromptu telephone phone call.

Conferencing specialist Polycom thinks so, and has launched a group conferencing solution through its wireless solutions unit to meet potential demand.

The system works like this. The mobile phone user checks a tick box next to any name he wants to call in his contact list. Then that list of contacts to be called is sent to a call server sitting in the mobile network. The server then simultaneously calls the list. Each called party then hears a message inviting them to a conference call. This can be a generic message from the service provider or could be a message recorded by the caller. They then accept the call and the conference call proceeds.

The system can also be used just to call one person simultaneously on all the numbers listed in the address book, as a kind of crude presence application.

The group calling application can be downloaded onto Java, Symbian, Brew, and RIM devices, with Microsoft a future option, according to general manager of Polycom’s wireless group, Chris Hotz. The client software itself has been written with open APIs so that it can work in a variety of environments, while the call server is based on bridge technology from Voyant, a Polycom acquisition which has about a 50-60% share in the carrier conferencing solutions market.

Hotz admits that the concept of group calling from mobile phones is not new, but says that the new Polycom Mobile Meeting client is greatly simplified from earlier versions, into which Polycom tried to pack far too much full conferencing functionality. The point about instant group calling, Hots says, is that it is very different from normal enterprise conference calls.

"Enterprise conferences tend to take place at the top of the hour with perhaps nine to ten people participating. Group calls are shorter, have fewer people and tend to happen more randomly," he says. The function is also different to push to talk, in that it is a many to many call, rather than the you speak–I speak model of push to talk. In this regard Polycom has an agreement with Sonim, to integrate with Sonim’s PoC based PTT technology to allow a user making a PTT call to upgrade to a full duplex call on the fly. Group calling also doesn’t require the called party to have a compatible handset or client on the handset. Only the calling party needs the group call client.

Group calling from a mobile would add data and voice calls to a mobile operator, Hotz said – the extra data use being accounted for by the requests made to the call server. The proposition will also have potential for multi player gaming and other multimedia applications, he added.

At the moment, Polycom is concentrating on its home US market with the instant group calling product, but with extensive GPRS networks now across Europe, European operators and handset manufacturers would seem a natural opportunity as well.

By Keith Dyer, at CTIA Wireless in Atlanta

OK, so you’re a mobile messaging company whose raison d’etre is to allow operators to help their users, enterprise and consumer get full email functionality onto mobile devices.

Your target customers are therefore mobile operators, and what you offer them is a platform upon which they can offer real time wireless email functionality, whether that be from Exchange or Lotus Notes, and whether that be to devices running Palm OS, Pocket PC, Java or Symbian. Your name is Visto, and armed with $50 million of private equity funding and with the fat feeling of the recent purchase of Psion Software under your belt, you are not shy.

As a little background, the pre-eminent and most successful company in wireless email has undoubtedly been RIM, purveyor of the BlackBerry. With a million units shipped and with a slew of licensing deals announced to get the BlackBerry client onto other mobile phones, BlackBerry has done nicely out of filling the hole between reality and expectation on wireless email. But its problem is it is really a point product. You have to buy a BlackBerry to get the system. If you’re a corporate user you need the BlackBerry server as well. Although there are a million BlackBerries out there, in the grand scheme of things that is not a mass market product.

There are plenty of other forays into this market. Good Technology is a company that has many corporate clients in the USA. Good’s vp of sales and marketing, Sue Forbes, says that the key to delivering mobile email to enterprises is not to be a mobile operator. "On the whole," she says, "enterprises like to talk to an enterprise software company about enterprise software." Mobile operators are "very important partners" Forbes says, providing the devices and the data plans, while Good provides its software to get the email product up and running.

Forbes says that, although email is the most important application, this is about providing access to more corporate applications than email, and therefore enterprises are very twitchy about security. Which is why they like the idea of a partner like Good. Good has very recently opened a European office in the UK, and is looking for VARs to help spread the message, as well as leverage its MNC clients from the US who want to extend functionality to their European offices.

Visto’s ceo, Brian Bogosian, is slightly more forthright on the possible security applications of wireless email. "If they were worried about security, they wouldn’t be buying BlackBerry," he snorts.

He also has little time for Good, the company that is, not the moral concept. "Good doesn’t really compete. It has a direct relationship with enterprises but it doesn’t support Lotus Notes, it supports the Palm Treo 600, but doesn’t have Symbian, and no smartphone support."

The last, Forbes would point out, might depend on your definition of a smartphone. The company does have an agreement to support Pocket PC devices, as well as the Palm OS agreement for the Treo.

Anyway, Bogosian is unimpressed, and says operators aren’t considering Good at all. Nor is he over-chuffed with the argument that RIM is overcoming its device-centric BlackBerry approach by licensing the client to other handset manufacturers.

"There’s a lot of press releases," he says. "On the Nokia the [BlackBerry] performance is unsatisfactory," he offers, by way of example. "We are miles ahead of where they are."

One of Visto’s attractions to operators, Bogosian says, is that it presents a platform that can be branded by the operator either to enterprises or prosumers (his terminology not ours). This also contrasts, Bogosian says, with BlackBerry, which is very brand and device centric. Visto users needn’t know they are on the Visto client at all.

Mobile Europe saw a Visto demonstration on a Nokia phone running Symbian. Connection was from a booth in Atlanta back to a desktop Exchange client in the UK, over AT&T Wireless’ GPRS service in Atlanta. It looked pretty good, with real time synchronisation of calendar and contacts changes, as well as sending and receiving emails, of course.

Good’s approach seems to offer more to the dedicated MS Exchange user. Integrated into the Pocket PC environment users can view and edit standard MS attachments, such as Pocket Excel, and see PDF images rather than as a text file. Good also has both ends of the BlackBerry debate covered, with an agreement with RIM. The lack of Symbian is a problem at the moment, but Forbes was adamant there would be progress there too.