As the pandemic forced so many changes on businesses, some network operators are questioning the value of a call centre, writes Nick Booth.

Deutsche Telecom rises to third after T-Mobile/Sprint merger, while Jio is judged to be the world’s strongest and fastest-growing telecoms sector brand.

Yogen Patel, Head of Product & Solution Marketing at Amdocs, explains how to improve responsiveness, keep pace with customer expectations and hold off the threat of the new entrants.

Our annual Mobile Europe & European Communications reader survey shines the spotlight on digital transformation in the pandemic era.

Store closures have also cost them contact with customers, writes Kester Mann, who suggests some possible remedies, including fighting fraud more efficiently.

Jamie Hayes, Mobile Network Operators Director, BT Wholesale (pictured), says the future of small cells is disaggregated and virtualised.

Network operators lose billions of euros a year to SIM-card fraud but ignore offers to stem the bleeding. Why? Let’s call it artificial intransigence, writes Nick Booth.

Point Topic comments on Ofcom’s wholesale fixed broadband market reviews since 2018 and how they have changed the landscape.

Strand Consult argues enforced network sharing can be a short-term gain and a long-term loss.

Geopolitics should propel telecoms’ momentum towards open interfaces in 2021. Colin Thomson, Practice Lead, Access Partnership, explains why it matters.

In the new era of 5G, virtualisation and cloud networks, dynamic network orchestration and assurance are at least as critical as automated digital customer engagement, says Amdocs’ Yogen Patel.

Like many tracked journeys, the progress of the connected autonomous vehicle is inconsistent and is taking longer than expected, writes Nick Booth. (Picture: Millbrook, Stuart Berman)

IoT looks like a straightforward concept, but varied connectivity requirements, limited network coverage, geographic boundaries and competing technologies make for a complex and incoherent proposition, discovers Nick Wood.

Across the world, telcos are feeling the pressure of cut-throat competition from OTT players, writes Manikanth Nalam, Principal Consultant at Tecnotree.